Global Regulatory Support Specialist (German)

Regnology; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

Regnology is seeking a Customer Support Specialist – Regulatory Reporting (German Speaker) to provide functional support to clients and contribute to 24/7 global service continuity through a Follow the Sun model. This role offers the opportunity to deepen regulatory reporting expertise across diverse financial frameworks and ensure client success with our solutions.

You will troubleshoot business rules, collaborate with cross-functional teams, and maintain strong client relations while

Qualifications

• Master's degree in Finance, Business Administration, Economics or related field (preferred, but strong experience may substitute).
• 3–5 years of experience in customer service, business analysis, or with financial software solutions.
• Experience in a financial institution or bank is an asset.
• Strong knowledge of regulatory reporting workflows (Basel, IFRS, Capital Adequacy, Liquidity, Financial Statements, QI, FATCA, CRS).
• Solid understanding of banking products and processes including credit facilities, derivatives, collateral, interest rate products, and regulatory reporting.
• Strong analytical skills and cross-functional collaboration.
• Familiarity with technical troubleshooting (logs, access, configurations, SQL).
• Excellent communication in German and English (C1).
• Willingness to on-call or weekend coverage in a global rotation.
• Familiarity with AI concepts and applications in business.

Responsibilities

• Serve as a trusted advisor for clients using regulatory reporting products, resolving functional inquiries and guiding best practices.
• Analyze and troubleshoot business rules and configurations to resolve issues effectively.
• Investigate discrepancies in regulatory calculations, collaborating with internal teams to deliver solutions.
• Collaborate with technical teams to ensure comprehensive issue resolution.
• Participate in rotating on-call schedule for urgent support needs during weekends or outside of local business hours.
• Ensure seamless handover and coordination with other regions as part of the Follow the Sun support model.
• Support response efforts for high-priority or platform-wide incidents, maintaining clear internal communication and documentation.
• Contribute to cross-functional initiatives aimed at enhancing support processes and product features.
• Support the development of internal knowledge base content and client-facing documentation.
• Proficiency in Microsoft Excel; familiarity with ticketing systems is a plus.

Skills

German language

English language

Analytical thinking

Regulatory knowledge

Education

Master's degree in Finance, Business Administration, Economics

Tools

Excel

SQL

Ticketing systems

Job description

Regnology is seeking a Customer Support Specialist – Regulatory Reporting (German Speaker) to provide functional support to clients and contribute to 24/7 global service continuity through a Follow the Sun model. This role offers the opportunity to deepen regulatory reporting expertise across diverse financial frameworks and ensure client success with our solutions.

You will troubleshoot business rules, collaborate with cross-functional teams, and maintain strong client relations while