Customer Support Specialist – Regulatory Risk Reporting (German speaker)

Regnology; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

Regnology is seeking a Customer Support Specialist – Regulatory Reporting (German Speaker) to provide functional support to clients and contribute to 24/7 global service continuity through a Follow the Sun model. This role offers the opportunity to deepen regulatory reporting expertise across diverse financial frameworks and ensure client success with our solutions.

You will troubleshoot business rules, collaborate with cross-functional teams, and maintain strong client relations while

Qualifications

• Master's degree in Finance, Business Administration, Economics or related field (preferred, but strong experience may substitute).
• 3–5 years of experience in customer service, business analysis, or with financial software solutions.
• Experience in a financial institution or bank is an asset.
• Strong knowledge of regulatory reporting workflows (Basel, IFRS, Capital Adequacy, Liquidity, Financial Statements, QI, FATCA, CRS).
• Solid understanding of banking products and processes including credit facilities, derivatives, collateral, interest rate products, and regulatory reporting.
• Strong analytical skills and cross-functional collaboration.
• Familiarity with technical troubleshooting (logs, access, configurations, SQL).
• Excellent communication in German and English (C1).
• Willingness to on-call or weekend coverage in a global rotation.
• Familiarity with AI concepts and applications in business.

Responsibilities

• Serve as a trusted advisor for clients using regulatory reporting products, resolving functional inquiries and guiding best practices.
• Analyze and troubleshoot business rules and configurations to resolve issues effectively.
• Investigate discrepancies in regulatory calculations, collaborating with internal teams to deliver solutions.
• Collaborate with technical teams to ensure comprehensive issue resolution.
• Participate in rotating on-call schedule for urgent support needs during weekends or outside of local business hours.
• Ensure seamless handover and coordination with other regions as part of the Follow the Sun support model.
• Support response efforts for high-priority or platform-wide incidents, maintaining clear internal communication and documentation.
• Contribute to cross-functional initiatives aimed at enhancing support processes and product features.
• Support the development of internal knowledge base content and client-facing documentation.
• Proficiency in Microsoft Excel; familiarity with ticketing systems is a plus.

Skills

German language

English language

Analytical thinking

Regulatory knowledge

Education

Master's degree in Finance, Business Administration, Economics

Tools

Excel

SQL

Ticketing systems

Job description

At Regnology our greatest asset is our people. We value diversity and foster an inclusive environment that supports learning, safety, and growth. By investing in our team, listening to customers, and encouraging creativity, we drive continuous innovation and improvement.
We offer a flexible, innovative environment where your ideas matter and your career can thrive.
Regnology is a global leader in regulatory reporting, helping financial institutions, regulators, and tax authorities improve data quality, efficiency, and cost savings. Our mission: to safeguard financial markets through smarter, future-ready solutions.

At Regnology our greatest asset is our people. We value diversity and foster an inclusive environment that supports learning, safety, and growth. By investing in our team, listening to customers, and encouraging creativity, we drive continuous innovation and improvement.
We offer a flexible, innovative environment where your ideas matter and your career can thrive.
Regnology is a global leader in regulatory reporting, helping financial institutions, regulators, and tax authorities improve data quality, efficiency, and cost savings. Our mission: to safeguard financial markets through smarter, future-ready solutions.

Overview

Weareseekinganalytical,detail-orientedandcustomer-focusedprofessionalstojoinourglobalsupportteamasaCustomerSupport Specialist– Regulatory Reporting(GermanSpeaker).Inthisrole,youwillprovidefunctionalsupporttoourclientswhilecontributingto24/7globalservicecontinuitythroughacoordinatedFollowtheSun(FTS)supportmodel.

Thispositionoffersanexcellentopportunitytodeepenyourexpertiseinregulatoryreporting,workwithdiversefinancialframeworks,andensureclientsuccesswithoursolutions.

What you’ll do

Business and Functional Troubleshooting:

• Serve as a trusted advisor for clients using our regulatory reporting products, resolving functional inquiries and guiding best practices.
• Analyze and troubleshoot business rules and configurations to resolve issues effectively.
• Investigate discrepancies in regulatory calculations, collaborating with internal teams to deliver solutions.
• Collaborate with technical teams to ensure comprehensive issue resolution.

Global Incident Handling

• Participate in a rotating on-call schedule for urgent support needs during weekends or outside of local business hours.
• Ensure seamless handover and coordination with other regions as part of the Follow the Sun support model.
• Support response efforts for high-priority or platform-wide incidents, maintaining clear internal communication and documentation.

Additional Scope

• Contribute to cross-functional initiatives aimed at enhancing support processes and product features.
• Support the development of internal knowledge base content and client-facing documentation.
• Proficiency in Microsoft Excel; familiarity with ticketing systems is a plus.

Why we should decide on you

Qualifications

• Master's degreein Finance, Business Administration, Economics or a related field (preferred, but strong experience may substitute)
• 3 - 5 years of experience in customer service, business analysis, or working with financial software solutions.
• Experience working within a financial institution or bank is considered a strong asset.
• High level of knowledge of regulatory reporting workflows (e.g. Basel , IFRS, Capital Adequacy, Liquidity, Financial Statements, QI, FATCA, CRS) is highly valued.
• Solid understanding of banking products and processes, including credit facilities, derivatives, collateral, interest rate products, and regulatory reporting.
• Strong analytical skills with a high affinity for numbers and cross-functional collaboration.
• Familiarity with technical troubleshooting (e.g. reviewing logs, user access, configurations, SQL queries)
• Excellent communication skills in German and English (C1 level), business fluent
• Willingness to participate in on-call or weekend coverage as part of a global rotation.
• Proficiency in Microsoft Excel; familiarity with ticketing systems is a plus.
• Familiarity with AI concepts and their potential applications in a business environment.

Key Attributes

• Highly structured and analytical, with strong troubleshooting instincts and attention to detail.
• Calm and dependable in high-pressure or time-sensitive situations.
• Client-focused and collaborative, with a service-oriented mindset.
• Proactive in driving improvements to internal processes and documentation.
• Motivated to help build and scale a globally distributed support function.

Why you should decide on us

• Let's grow together, join a market-leading SaaS company – our agile character and culture of innovation enable you to design our future.
• We provide you with the opportunity to take on responsibility and participate in international projects.
• In addition to our buddy program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas.
• Our internal mobility initiative encourages colleagues to transfer cross-functionally to gain experience and promotes knowledge sharing.
• We are proud of our positive working atmosphere characterized by a supportive team across various locations and countries and transparent communication across all levels.
• Together we’re better - meet your colleagues at our numerous team events.

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