Customer Support Specialist (German Speaker)

Regnology; EE. UU.; A distancia; USD 48.000 - 72.000; Jornada completa

Descripción de la vacante

Regnology in the United States is hiring an entry-level Customer Support Specialist for our Financial Platforms. You will be the first point of contact for clients using our regulatory banking, risk, and tax software, providing product support and contributing to 24/7 global service continuity.

You will build a foundation in financial technology and play a key role in helping institutions navigate regulatory requirements while collaborating with a diverse, global team that values knowledge

Formación

• Bachelor’s or Master’s degree in Finance, Economics, Business, IT, or related field preferred.
• 0–2 years of experience in customer service or with financial software solutions encouraged to apply.
• Interest in technology and finance; eagerness to learn financial regulations and software.
• Excellent problem-solving and analytical abilities with attention to detail.
• Familiarity with basic troubleshooting: reviewing logs, access, configurations, SQL queries.

Responsabilidades

• Serve as a primary contact for clients using our financial reporting products, resolving inquiries about rules, configurations, and outputs.
• Analyze and troubleshoot data discrepancies, reporting logic, and system behavior via internal tools and logs.
• Guide clients through resolution with clear, structured communication and high service quality.
• Investigate regulatory calculation discrepancies and collaborate with internal teams to deliver solutions.
• Work with technical and product teams to ensure issues are resolved thoroughly.
• Participate in rotating on-call shifts for weekend or after-hours support.
• Ensure smooth handover and coordination with other regions as part of Follow the Sun model.
• Support incident response efforts for high-priority issues and document learnings.
• Contribute to cross-functional improvements in processes and product features.
• Help develop internal knowledge base content and client-facing documentation.

Conocimientos

Problem solving

Analytical thinking

Communication skills

SQL queries

Jira / Zendesk

Log review

Java basics

AWS

Kubernetes

Educación

Bachelor/Master degree

Herramientas

Jira

Zendesk

Descripción del empleo

At Regnology our greatest asset is our people. We value diversity and foster an inclusive environment that supports learning, safety, and growth. By investing in our team, listening to customers, and encouraging creativity, we drive continuous innovation and improvement.
We offer a flexible, innovative environment where your ideas matter and your career can thrive.
Regnology is a global leader in regulatory reporting, helping financial institutions, regulators, and tax authorities improve data quality, efficiency, and cost savings. Our mission: to safeguard financial markets through smarter, future-ready solutions.

What you’ll do

We are seeking motivated and customer-oriented professionals to join our Global Support team as a Customer Support Specialist for our Financial Platforms. In this entry-level role, you will be the first point of contact for clients using our suite of financial software applications for regulatory banking, risk, and tax. In this role, you will provide product support to our clients while contributing to 24/7 global service continuity through a coordinated Follow the Sun (FTS) support model.

This position is a unique opportunity to build a strong foundation in the financial technology industry. You will play a key role in helping financial institutions navigate a complex regulatory landscape by joining a supportive and diverse team that values knowledge sharing and teamwork across the globe.

Key Responsibilities

• Serve as a primary support contact for clients using our financial reporting products, resolving inquiries related to business rules, configurations, and report outputs.
• Analyze and troubleshoot issues related to data discrepancies, reporting logic, and system behavior, using internal tools, configuration review, and logs analysis.
• Guide clients through issue resolution while ensuring clear, structured communication and high service quality.
• Investigate discrepancies in regulatory calculations, collaborating with internal teams to deliver solutions.
• Work closely with technical and product teams to ensure client issues are resolved thoroughly and effectively.
• Participate in a rotating on-call schedule for urgent support needs during weekends or outside of local business hours.
• Ensure seamless handover and coordination with other regions as part of the Follow the Sun support model.
• Support response efforts for high-priority or platform-wide incidents, maintaining clear internal communication and documentation.
• Contribute to cross-functional initiatives aimed at enhancing support processes and product features.
• Support the development of internal knowledge base content and client-facing documentation.

Why we should decide on you

• Bachelor’s or Master’s degree in Finance, Economics, Business, Information Technology, or a related field is preferred.
• 0 - 2 years of experience in customer service, business analysis, or working with financial software solutions (recent graduates with relevant internship experience are encouraged to apply).
• A strong interest in technology and finance, with a desire to learn about financial regulations, capital markets, and software solutions.
• Excellent problem-solving and analytical abilities, with keen attention to detail.
• Familiarity with basic technical troubleshooting (e.g., reviewing logs, user access, configurations, SQL queries).
• Exposure to Java-based applications and cloud frameworks (e.g., AWS, Kubernetes) is a strong plus.
• Excellent verbal and written communication skills in both German and English are required; additional proficiency in French is advantageous.
• Familiarity with ticketing systems (e.g., Jira, Zendesk) or agile methodologies (Scrum) is a plus.
• Highly structured and analytical, with strong troubleshooting instincts and attention to detail.
• Calm and dependable in high-pressure or time-sensitive situations.
• Client-focused and collaborative, with a service-oriented mindset.
• Proactive in driving improvements to internal processes and documentation.
• Motivated to help build and scale a globally distributed support function.
• Familiarity with AI concepts and its potential application in a business environment

Why you should decide on us

• Market Leadership: Join a global leader where our agile culture and innovative spirit allow you to shape the future of financial stability.
• International Scope: Take ownership of high-profile international projects and benefit from our global internal mobility initiatives.
• Growth & Mentorship: Access a wide range of our technical and functional training opportunities.
• Culture of Inclusion: We foster a supportive, transparent atmosphere with frequent team events and a commitment to diversity.

Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.