Customer Support Specialist – Regulatory Risk Reporting (German speaker)

Regnology Group GmbH; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Buddy program

Training opportunities

Internal mobility program

Team events

Job summary

Regnology Group GmbH is seeking a Customer Support Specialist – Regulatory Reporting (German Speaker) to provide functional support to clients using our regulatory reporting products. You will help ensure 24/7 service continuity through a Follow the Sun model and work across regions to deliver timely solutions.

The role requires strong financial knowledge, Excel proficiency, and fluent German and English. You will analyze business rules, troubleshoot configuration issues, and contribute to

Qualifications

• Master’s degree in Finance, Business Administration, Economics or a related field.
• 3–5 years of experience in customer service, business analysis, or working with financial software solutions.
• Experience in a financial institution is a strong asset.
• High knowledge of regulatory reporting workflows (e.g. Basel, IFRS, Capital Adequacy, Liquidity, Financial Statements, QI, FATCA, CRS).
• Fluent German and English (C1 level) in business contexts.

Responsibilities

• Provide functional support for regulatory reporting products and resolve client inquiries.
• Analyze and troubleshoot business rules and configurations to resolve issues.
• Investigate discrepancies in regulatory calculations with internal teams to deliver solutions.
• Participate in on-call rotations and ensure smooth handovers across regions.
• Contribute to knowledge base content and client-facing documentation.

Skills

Excel proficiency

German & English comms

Analytical skills

Cross-functional collaboration

Education

Master’s degree in Finance/Business/Economics or related field

Tools

SQL queries

Ticketing systems

Job description

At Regnology our greatest asset is our people. We value diversity and foster an inclusive environment that supports learning, safety, and growth. By investing in our team, listening to customers, and encouraging creativity, we drive continuous innovation and improvement.We offer a flexible, innovative environment where your ideas matter and your career can thrive.Regnology is a global leader in regulatory reporting, helping financial institutions, regulators, and tax authorities improve data quality, efficiency, and cost savings. Our mission: to safeguard financial markets through smarter, future-ready solutions.At Regnology our greatest asset is our people. We value diversity and foster an inclusive environment that supports learning, safety, and growth. By investing in our team, listening to customers, and encouraging creativity, we drive continuous innovation and improvement.We offer a flexible, innovative environment where your ideas matter and your career can thrive.Regnology is a global leader in regulatory reporting, helping financial institutions, regulators, and tax authorities improve data quality, efficiency, and cost savings. Our mission: to safeguard financial markets through smarter, future-ready solutions.OverviewWe are seeking analytical, detail-oriented and customer-focused professionals to join our global support team as a Customer Support Specialist – Regulatory Reporting (German Speaker) . In this role, you will provide functional support to our clients while contributing to 24/7 global service continuity through a coordinated Follow the Sun (FTS) support model .This position offers an excellent opportunity to deepen your expertise in regulatory reporting, work with diverse financial frameworks, and ensure client success with our solutions.What you'll doBusiness and Functional Troubleshooting:Serve as a trusted advisor for clients using our regulatory reporting products, resolving functional inquiries and guiding best practices.Analyze and troubleshoot business rules and configurations to resolve issues effectively.Investigate discrepancies in regulatory calculations, collaborating with internal teams to deliver solutions.Collaborate with technical teams to ensure comprehensive issue resolution.Global Incident Handling:Participate in a rotating on-call schedule for urgent support needs during weekends or outside of local business hours.Ensure seamless handover and coordination with other regions as part of the Follow the Sun support model.Support response efforts for high-priority or platform-wide incidents, maintaining clear internal communication and documentation.Additional Scope:Contribute to cross-functional initiatives aimed at enhancing support processes and product features.Support the development of internal knowledge base content and client-facing documentation.Proficiency in Microsoft Excel; familiarity with ticketing systems is a plus.Why we should decide on youQualificationsMaster’s degree in Finance, Business Administration, Economics or a related field (preferred, but strong experience may substitute)3 - 5 years of experience in customer service, business analysis, or working with financial software solutions.Experience working within a financial institution or bank is considered a strong asset.High level of knowledge of regulatory reporting workflows (e.g. Basel , IFRS, Capital Adequacy, Liquidity, Financial Statements, QI, FATCA, CRS) is highly valued.Solid understanding of banking products and processes, including credit facilities, derivatives, collateral, interest rate products, and regulatory reporting.Strong analytical skills with a high affinity for numbers and cross-functional collaboration.Familiarity with technical troubleshooting (e.g. reviewing logs, user access, configurations, SQL queries)Excellent communication skills in German and English (C1 level), business fluentWillingness to participate in on-call or weekend coverage as part of a global rotation.Proficiency in Microsoft Excel; familiarity with ticketing systems is a plus.Familiarity with AI concepts and their potential applications in a business environment.Key AttributesHighly structured and analytical, with strong troubleshooting instincts and attention to detail.Calm and dependable in high-pressure or time-sensitive situations.Client-focused and collaborative, with a service-oriented mindset.Proactive in driving improvements to internal processes and documentation.Motivated to help build and scale a globally distributed support function.Why you should decide on usLet’s grow together, join a market-leading SaaS company – our agile character and culture of innovation enable you to design our future.We provide you with the opportunity to take on responsibility and participate in international projects.In addition to our buddy program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas.Our internal mobility initiative encourages colleagues to transfer cross-functionally to gain experience and promotes knowledge sharing.We are proud of our positive working atmosphere characterized by a supportive team across various locations and countries and transparent communication across all levels.Together we're better - meet your colleagues at our numerous team events.CS_2026_13Apply now!