Global Program Coordinator for Enterprise Accounts

Convergint Technologies, LLC; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

10 Company Holidays

Paid Time Off 13+ days

Medical, Dental & Vision Plan

401K Matching

Tuition reimbursement

Cell phone reimbursement

Paid parental leave

Community and CSR programs

Job summary

Convergint Technologies, LLC is seeking a proactive Program Associate to support setup, coordination, and ongoing management of programs for our global accounts. You will facilitate communication between internal teams and external stakeholders to drive customer satisfaction and operational efficiency.

The role emphasizes standard processes, documentation, and relationship building across locations. A background in program coordination and strong Office skills will help you succeed in a dynamic,

Qualifications

• Bachelor's degree or equivalent experience preferred.
• 2–4 years of program/project coordination experience.
• Strong communication and organizational skills required.
• Ability to analyze data and report findings to stakeholders."
• Experience coordinating across multiple locations and teams.

Responsibilities

• Act as a coordination point for operational activities and ensure proactive communication with stakeholders.
• Support customer-focused programs by maintaining standards, documentation, and processes.
• Build relationships with internal teams and customers to understand goals.
• Deploy standard processes and tools to ensure consistency across locations.
• Maintain and update program playbooks documenting workflows and customer requirements.
• Ensure compliance with customer standards, regulations, and best practices.
• Coordinate logistics of customer engagements for smooth service delivery.
• Monitor program metrics and prepare reports for reviews.
• Assist in resolving operational challenges and escalate as needed.
• Collaborate with teams to identify improvement opportunities and implement solutions.
• Support new services or geographic capabilities to meet customer needs.

Skills

Excellent organizational skills

Strong written and verbalcommunication

Problem-solving

Team-oriented

Data analysis and reporting

Financial awareness

Basic program/project management

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Visio

Smartsheet (preferred)

Job description

Convergint Technologies, LLC is seeking a proactive Program Associate to support setup, coordination, and ongoing management of programs for our global accounts. You will facilitate communication between internal teams and external stakeholders to drive customer satisfaction and operational efficiency.

The role emphasizes standard processes, documentation, and relationship building across locations. A background in program coordination and strong Office skills will help you succeed in a dynamic,