Global Production Management Leader: Resiliency & Automation

Citi; Tampa (FL); On-site; USD 170,000 - 300,000; Full time

Benefits offered by this job

Competitive benefits

Incentive compensation

Paid time off

Job summary

Citi in Tampa, FL is seeking a Senior Manager for Production Management within the Global Support Group of SMBF Services. You will lead global production teams, drive continuous improvement, and ensure resiliency across Funds Services platforms.

The role requires 10+ years in production management, strong leadership, collaboration with senior stakeholders, and a focus on cost discipline and risk management.

Qualifications

• 10+ years of industry-relevant experience in production management disciplines.
• Ability to influence senior stakeholders and communicate effectively.
• Strong problem-solving and attention to detail.
• Experience navigating complex organizations.
• Strong financial planning and cost discipline.
• Proven staff engagement and leadership.
• Experience with distributed teams and cloud/microservices.
• Track record of innovation in production management.

Responsibilities

• Maintain high levels of stability, resiliency, and prevention for Funds services and guide incident recovery.
• Collaborate with senior management to develop actionable production outcomes.
• Ensure high standards for Change Readiness and control adherence.
• Drive adoption of standard production tools for monitoring and automation improvements.
• Assess and manage workload drivers across L1-L3 to improve efficiency.
• Leverage Generative AI and automation to minimize human intervention.
• Implement SLA and performance measures and analyze production insights.
• Develop understanding of Funds Solutions product functionality.
• Collaborate with senior leaders on stability topics.
• Manage and develop talent, oversee rewards.
• Engage vendors to maintain high service levels.
• Manage budget and staffing to optimize Total Cost of Ownership.
• Assess and manage risk with compliance and ethics.

Skills

Production management

Communication & influence

Quality & problem solving

Organizational navigation

Financial acumen

Team leadership

Technical proficiency

Cloud & microservices

Innovation

Education

Bachelor’s/University degree, Master’s degree preferred and managerial experience

Job description

Citi in Tampa, FL is seeking a Senior Manager for Production Management within the Global Support Group of SMBF Services. You will lead global production teams, drive continuous improvement, and ensure resiliency across Funds Services platforms.

The role requires 10+ years in production management, strong leadership, collaboration with senior stakeholders, and a focus on cost discipline and risk management.