SVP, Global Custody Production & Platform Stability

Citi; Tampa (FL); Hybrid; USD 141,000 - 212,000; Full time

Benefits offered by this job

Hybrid work schedule

Leadership exposure

Learning & development

Financial wellbeing programs

Global reach

Job summary

Citi is seeking a Production Support Manager for Custody Technology in Tampa, FL. You will lead a large, multi-time-zone team responsible for production support across 30+ applications, ensuring stability and performance in a fast-growing environment.

You will drive incident/problem management within ITIL framework, manage vendors (offshore/nearshore), and partner with senior leaders to align technology with business goals across North America and LATAM.

Qualifications

• 10+ years in application production management or technology operations within financial services.
• Senior-level experience with direct people management responsibility.
• Proven ability to lead large, geographically distributed technology teams.

Responsibilities

• Lead and transform the NAM/LATAM Custody production support function into a proactive, resilient, and scalable organization.
• Own the stability of production environments supporting more than 30 applications, protecting client service levels during growth.
• Build and execute a resiliency strategy spanning multi-market technology stack.
• Guide development teams on stability, scalability, and supportability improvements.
• Set capacity, throughput, and latency standards across regional production infrastructure.
• Define onboarding standards for new markets joining the platform.
• Act as senior technology partner to the Custody business, presenting performance updates.
• Manage vendor relationships, including offshore/nearshore teams.
• Lead, coach, and develop a team of around 30 professionals across multiple time zones.

Skills

Leadership of distributed teams

Incident management

ITIL processes

Cloud and mainframe environments

Strong communication

Stakeholder engagement

Vendor management

People management

Financial services domain

Education

Bachelor’s degree

Master’s degree preferred

Job description

Citi is seeking a Production Support Manager for Custody Technology in Tampa, FL. You will lead a large, multi-time-zone team responsible for production support across 30+ applications, ensuring stability and performance in a fast-growing environment.

You will drive incident/problem management within ITIL framework, manage vendors (offshore/nearshore), and partner with senior leaders to align technology with business goals across North America and LATAM.