Production Management Global Support Group Manager - Director

Citi; Tampa (FL); On-site; USD 170,000 - 300,000; Full time

Benefits offered by this job

Competitive benefits

Incentive compensation

Paid time off

Job summary

Citi in Tampa, FL is seeking a Senior Manager for Production Management within the Global Support Group of SMBF Services. You will lead global production teams, drive continuous improvement, and ensure resiliency across Funds Services platforms.

The role requires 10+ years in production management, strong leadership, collaboration with senior stakeholders, and a focus on cost discipline and risk management.

Qualifications

• 10+ years of industry-relevant experience in production management disciplines.
• Ability to influence senior stakeholders and communicate effectively.
• Strong problem-solving and attention to detail.
• Experience navigating complex organizations.
• Strong financial planning and cost discipline.
• Proven staff engagement and leadership.
• Experience with distributed teams and cloud/microservices.
• Track record of innovation in production management.

Responsibilities

• Maintain high levels of stability, resiliency, and prevention for Funds services and guide incident recovery.
• Collaborate with senior management to develop actionable production outcomes.
• Ensure high standards for Change Readiness and control adherence.
• Drive adoption of standard production tools for monitoring and automation improvements.
• Assess and manage workload drivers across L1-L3 to improve efficiency.
• Leverage Generative AI and automation to minimize human intervention.
• Implement SLA and performance measures and analyze production insights.
• Develop understanding of Funds Solutions product functionality.
• Collaborate with senior leaders on stability topics.
• Manage and develop talent, oversee rewards.
• Engage vendors to maintain high service levels.
• Manage budget and staffing to optimize Total Cost of Ownership.
• Assess and manage risk with compliance and ethics.

Skills

Production management

Communication & influence

Quality & problem solving

Organizational navigation

Financial acumen

Team leadership

Technical proficiency

Cloud & microservices

Innovation

Education

Bachelor’s/University degree, Master’s degree preferred and managerial experience

Job description

The Production Management Global Support Group Manager is a Senior Manager position within SMBF Services Production Management, specifically for the Funds Services business area. This role is critical to the Services Client Experience, focusing on leading Global Production teams with a strong emphasis on continuous improvement and fostering a culture of highly resilient, engineering-led outcomes. The successful candidate will possess a deep understanding of Production management practices, including Operational, Resiliency & Recoverability, Change + Release Transition, Risk Management, SRE, and SDLC (Waterfall / Agile). The role also involves contributing to the broader Services and SMBF strategy, improvement initiatives, employee engagement, talent development, diversity, and inclusion.

Key Responsibilities

• Stability & Resiliency: Maintain high levels of stability, resiliency, and prevention for Funds services, actively participating in and guiding incident recovery.
• Collaboration: Work with senior management across technology, operations, and business teams to develop actionable outcomes for Production.
• Change Readiness: Ensure high standards for Production Change Readiness and control adherence, prioritizing supportability, sustainability, and resiliency for technical changes.
• Technical Leadership: Drive the adoption of standard production tools for Funds applications, focusing on monitoring, observability, capacity, resiliency, recoverability, and automation improvements.
• Workload Management: Proactively assess and manage dominant L1, L2, and L3 workload drivers, identify emerging trends, and devise plans to improve efficiency and service levels.
• Automation & GenAI: Minimize human intervention by leveraging Generative AI and Automation capabilities, prioritizing development/product opportunities.
• SLA & Performance: Implement strong SLA/Performance measurement, analyse production insights, identify trends, and set clear goals for improvement.
• Business Acumen: Develop and maintain a strong understanding of Funds Solutions product functionality and business requirements.
• Stakeholder Influence: Collaborate and influence senior leaders on stability and operational topics both internally and externally.
• People Management: Manage and develop talent, conduct performance evaluations, and oversee reward & recognition.
• Vendor Management: Engage with vendors and partners to achieve high service levels.
• Budget & Staffing: Manage the Funds Production budget and staffing, making commercially minded decisions to optimize Total Cost of Ownership (TCO).
• Risk Management: Appropriately assess and manage risk, ensuring compliance with laws, regulations, and policies, applying sound ethical judgment, and transparently escalating/reporting control issues.

Required Experience & Skills

• Experience: 10+ years of industry-relevant experience, highly experienced in various Production Management disciplines with a track record of continual improvement.
• Communication & Influence: Excellent interpersonal and communication skills, with the ability to influence and garner support from senior stakeholders and partners. Comfortable presenting issues, initiatives, and progress in various forums, and adept at distilling complex information into succinct messages.
• Quality & Problem Solving: Demonstrable commitment to quality, attention to detail, critical thinking, and problem-solving skills.
• Organizational Navigation: Highly effective at navigating complex organizations.
• Financial Acumen: Strong financial planning and cost discipline.
• Team Leadership: Exceptional staff engagement and talent development.
• Technical Proficiency: Experience managing distributed teams and familiarity with relevant technologies, including relational and NoSQL databases, middleware, programming languages, and operating systems.
• Cloud & Microservices: Experience/knowledge with supporting applications deployed as microservices on Cloud Environments.
• Innovation: Proven track record of keeping abreast of emerging industry and technological advances.

Education

• Bachelor’s/University degree, Master’s degree preferred and managerial experience

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time

Primary Location

Tampa Florida United States

Primary Location Full Time Salary Range

$170,000.00 - $300,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date

Sep 15, 2026

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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