Global Production Support Lead - 24/7 Operations

Capital One Group

McLean (VA)

On-site

USD 164,000 - 187,000

Full time

14 days+

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Job summary

Capital One, a Fortune 500 financial services company, seeks a Senior Manager of Production Support for the PULSE Network to lead a global 24x7 team in delivering operational excellence and incident response. You will manage real-time metrics, SLA adherence, and governance across production support processes.

The role requires strong experience in process, project, people, and relationship management, with a focus on driving playbooks, audit compliance, and business impact analysis in a

Qualifications

Bachelor’s degree or military experience required.
At least 2 years of process management experience.
At least 2 years of project management experience.
At least 2 years of people management experience.
At least 2 years of relationship management experience.

Responsibilities

Creating and validating processes.
Designing and producing metrics to measure efficiency and effectiveness.
Driving process improvements aligned with customer outcomes.
Analyzing, identifying, and correcting data issues with department systems.
Providing subject matter expertise on processes in projects and meetings.
Managing and leading a high performing team of associates.

Skills

Process management

Project management

People management

Relationship management

Education

Bachelor’s Degree or Military Experience

Master’s Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems

Job description

The role requires strong experience in process, project, people, and relationship management, with a focus on driving playbooks, audit compliance, and business impact analysis in a

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