Global Production Operations Leader: Reliability & Incidents

FIS Management Services LLC; United States; Hybrid; USD 180,000 - 280,000; Full time

Job summary

FIS Management Services LLC in Jacksonville, FL is seeking a senior leader to run a global production operations organization for Back Office technology platforms. You will own the operational strategy, service reliability, incident management and governance, driving improvements across availability and client experience.

This role requires 10+ years in technology operations and a proven ability to lead 24x7 operations, manage cross-functional partners, and deliver measurable outcomes for a

Qualifications

• 10+ years of technology operations or related leadership.
• Experience in financial services or regulated environments.
• Experience running 24x7 production operations.
• Proven incident management and service governance experience.
• Strong stakeholder management across multiple teams.
• Experience with cloud-native and hybrid infrastructures.

Responsibilities

• Lead a large global production operations organization.
• Own production stability, availability, and performance.
• Provide leadership during high-severity incidents.
• Drive root cause analysis and permanent corrective actions.
• Align priorities with roadmaps and client commitments.
• Strengthen change governance and disaster recovery.
• Modernize support models and develop leadership talent.
• Manage production operations budgets for software/hardware.

Skills

Executive leadership

Incident management

Service reliability

Stakeholder management

Cloud operations

Observability tools

DevOps / SRE

Cross-functional collaboration

Tools

Splunk

Dynatrace

Prometheus

Grafana

BigPanda

Job description

FIS Management Services LLC in Jacksonville, FL is seeking a senior leader to run a global production operations organization for Back Office technology platforms. You will own the operational strategy, service reliability, incident management and governance, driving improvements across availability and client experience.

This role requires 10+ years in technology operations and a proven ability to lead 24x7 operations, manage cross-functional partners, and deliver measurable outcomes for a