Global Product Support Engineering Manager - Mechatronics

Lam Research; Fremont (CA); Hybrid; USD 125,000 - 270,000; Full time

Benefits offered by this job

On-site Flex

Virtual Flex

Job summary

Lam Research is seeking a Global Product Support Engineering Manager in Platform/Mechatronics to oversee field engineering and product support for wafer handling systems and robotics. You will guide real-time problem solving, supervise engineering teams, and drive global service excellence across installations, ramps, upgrades, and end-of-life activities.

You will collaborate with customers and internal groups to improve product performance, ensure timely issue resolution, and uphold high

Qualifications

• Bachelor's degree or equivalent is required.
• 4–6 years of supervisory experience in a relevant field.
• 3+ years of semiconductor equipment support including robotics and wafer handling systems.
• 4+ years in a people management capacity.

Responsibilities

• Define and execute global product support strategies aligned with business goals and product roadmaps.
• Lead support activities across the full product lifecycle: installation, ramp, high-volume manufacturing, upgrades, and end-of-life management.
• Own and drive resolution of complex, cross-functional technical issues impacting product performance, yield, or reliability.
• Lead root cause analysis and corrective action (RCCA) processes across global teams.
• Act as the global escalation point for customer issues, ensuring clear communication and rapid response.

Skills

8D/FMEA/5 Whys

Troubleshooting

Communication

People management

Semiconductor equipment

Education

Bachelor's degree or equivalent

Job description

Lam Research is seeking a Global Product Support Engineering Manager in Platform/Mechatronics to oversee field engineering and product support for wafer handling systems and robotics. You will guide real-time problem solving, supervise engineering teams, and drive global service excellence across installations, ramps, upgrades, and end-of-life activities.

You will collaborate with customers and internal groups to improve product performance, ensure timely issue resolution, and uphold high