Global Product Support Engineering Manager

Lam Research; Fremont (CA); Hybrid; USD 125,000 - 270,000; Full time

Benefits offered by this job

On-site Flex

Virtual Flex

Job summary

Lam Research is seeking a Global Product Support Engineering Manager in Platform/Mechatronics to oversee field engineering and product support for wafer handling systems and robotics. You will guide real-time problem solving, supervise engineering teams, and drive global service excellence across installations, ramps, upgrades, and end-of-life activities.

You will collaborate with customers and internal groups to improve product performance, ensure timely issue resolution, and uphold high

Qualifications

• Bachelor's degree or equivalent is required.
• 4–6 years of supervisory experience in a relevant field.
• 3+ years of semiconductor equipment support including robotics and wafer handling systems.
• 4+ years in a people management capacity.

Responsibilities

• Define and execute global product support strategies aligned with business goals and product roadmaps.
• Lead support activities across the full product lifecycle: installation, ramp, high-volume manufacturing, upgrades, and end-of-life management.
• Own and drive resolution of complex, cross-functional technical issues impacting product performance, yield, or reliability.
• Lead root cause analysis and corrective action (RCCA) processes across global teams.
• Act as the global escalation point for customer issues, ensuring clear communication and rapid response.

Skills

8D/FMEA/5 Whys

Troubleshooting

Communication

People management

Semiconductor equipment

Education

Bachelor's degree or equivalent

Job description

In your career, let’s prove what’s possible.

At Lam Research, we create equipmentthat drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.

Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.

The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.

Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.

Date: Oct 19, 2026

Location: Fremont, CA, US, 94538

Worker Category: On-site Flex

The group you’ll be a part

In the Global Products Group, we are dedicated to excellence in the design and engineering ofLam’s etch and deposition products. We drive innovation to ensure our cutting-edge solutionsare helping to solve the biggest challenges in the semiconductor industry.

The impact you’ll make

As a Global Product Support Engineering Manager in Platform/Mechatronics, you will oversee technical support for field engineers, technicians, and product support personnel for wafer handling systems and robotics. Collaborating closely with customers and internal teams, you will provide real-time problem-solving to customer challenges and to enhance our products. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment.You will supervise and coordinate engineering teams to meet aggressive development deliverables and take swift action in resolving issues to ensure satisfaction of Lam’s valued customers.

What you’ll do

Define and execute global product support strategies aligned with business goals and product roadmaps

• Ensure readiness for product launches, including service capability, documentation, and training
• Lead support activities across the full product lifecycle: installation, ramp, high-volume manufacturing, upgrades, and end-of-life management
• Ensure procedures, best-known methods (BKMs), and documentation meet product performance and serviceability requirements
• Partner with product groups to influence design improvements based on field feedback
• Own and drive resolution of complex, cross-functional technical issues impacting product performance, yield, or reliability
• Establish structured escalation processes and ensure timely closure of high-impact issues
• Lead root cause analysis and corrective action (RCCA) processes across global teams
• Act as the global escalation point for customer issues, ensuring clear communication and rapid response
• Partner with product support and field service teams to improve installation quality, uptime, and service efficiency

What you'll do continued.

• Monitor customer feedback and field performance data to identify systemic issues and improvement opportunities
• Work closely with product engineering, manufacturing, supply chain, and quality teams to drive product improvements
• Support new product introduction (NPI) by ensuring field readiness and smooth transition from development to production
• Analyze global product performance data to identify trends and drive proactive improvementsProvide regular updates and insights to senior leadership
• Track and report KPIs
• Execute standardized troubleshooting methodologies and knowledge management systems across regions
• Lead and develop a global team of product support engineers and specialists
• Establish clear roles, responsibilities, and performance expectations
• Foster a culture of accountability, customer focus, and technical excellence

Who we’re looking for

A bachelor's degree or equivalent is required, with a minimum of 4-6 years of supervisory experience.

• 3+ years of experience in semiconductor equipment support including robotics and wafer handling systems
• 4+ years in a people management capacity
• Strong troubleshooting and problem-solving skills, including 8D, FMEA, and 5 Whys
• Excellent communication and interpersonal skills
• Excellent written and verbal communication skills
• Excellent teamwork skills
• Ability to establish successful relationships in a multicultural environment with external and internal customers
• Ability to work in a matrix environment
• Willing to travel both domestically and internationally as required, up to 25%
• This is an onsite flex role

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

CA San Francisco Bay Area Salary Range for this position: $125,000.00 - $270,000.00.

The above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.

Our Perks and Benefits

At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland
Job Segment: Supply Chain Manager, Engineering Manager, Supply Chain, Engineer, Supply, Operations, Engineering