Field Operations Manager - Technical Support (Hybrid)

LAM RESEARCH Corporation; Town of Texas (WI); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Comprehensive benefits

Job summary

Lam Research Corporation is seeking a supervisory-level Customer Support leader in the United States to oversee field engineers, technicians, and support specialists responsible for diagnosing, troubleshooting, and repairing complex electro/ mechanical equipment, software, and networking systems.

You will coordinate with design engineering and software development on upgrades, ensure teams are trained on new releases, and participate in customer installation and training programs while driving

Qualifications

• Bachelor's degree or equivalent with 4-6 years of supervisory experience.
• Experience overseeing field engineers, technicians, and support specialists.
• Ability to coordinate with design engineering and software development on upgrades and maintenance issues.

Responsibilities

• Oversee the technical support of company customers by field engineers, technicians, and support specialists.
• Supervise engineers to resolve complex issues when standard procedures fail.
• Ensure engineers stay current with upgrades and new releases and collaborate with design/soft dev teams.
• May be involved in customer installation and training programs.

Skills

Supervisory experience

Technical troubleshooting

Communication skills

Customer support

Education

Bachelor's degree or equivalent

Job description

Lam Research Corporation is seeking a supervisory-level Customer Support leader in the United States to oversee field engineers, technicians, and support specialists responsible for diagnosing, troubleshooting, and repairing complex electro/ mechanical equipment, software, and networking systems.

You will coordinate with design engineering and software development on upgrades, ensure teams are trained on new releases, and participate in customer installation and training programs while driving