Global Product Support Engineer – Field & OEM Solutions

Lam Research; Fremont (CA); Hybrid; USD 86,000 - 192,000; Full time

Job summary

Lam Research, based in the California Bay Area, seeks a Product Engineer to support field engineers and customers by diagnosing, troubleshooting, repairing and debugging complex equipment. You will collaborate with design and software teams to resolve issues and ensure customer satisfaction.

The role involves travel up to ~40%, potential installation involvement, and presenting findings to customers with clarity and technical rigor.

Qualifications

• Bachelor’s degree required with 5+ years related experience; or 3+ years with a Master’s; or PhD without experience.
• Ability to lift and use PPE; work 8-12 hour shifts in cleanroom environments.
• Willingness to travel ~40% worldwide.
• Semiconductor equipment experience preferred.

Responsibilities

• Provide technical support to field engineers, technicians, and product support personnel diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, software, or networks.
• Report design, reliability and maintenance problems or bugs to design/software engineering.
• May be involved in customer installation and training.
• Creates and presents reports related to design, reliability, maintenance problems, SW bugs, projects and escalations.

Skills

Problem solving

Troubleshooting

Repairing

Diagnostics

Communication

Education

Bachelor's degree

Master's degree

PhD

Job description

Lam Research, based in the California Bay Area, seeks a Product Engineer to support field engineers and customers by diagnosing, troubleshooting, repairing and debugging complex equipment. You will collaborate with design and software teams to resolve issues and ensure customer satisfaction.

The role involves travel up to ~40%, potential installation involvement, and presenting findings to customers with clarity and technical rigor.