Global Process Improvement Analyst

American President Lines; Norfolk (VA); On-site; USD 74,000 - 92,000; Full time

Benefits offered by this job

Performance-based bonuses

Health insurance

Retirement plans

Tuition repayment

Paid time off

Job summary

The CMA CGM Group is seeking a Business Process Analyst to support designing, analyzing, and improving business processes for enhanced efficiency and service delivery. You will partner with cross-functional teams to identify opportunities and ensure alignment with organizational goals.

Responsibilities include mapping processes, applying improvement models, defining KPIs, and delivering clear data-driven reports while ensuring policy compliance and adoption of changes across departments.

Qualifications

• Experience in process modeling and improvement activities.
• Experience with project management and business transformation.
• Ability to develop actionable, data-driven reports.

Responsibilities

• Facilitate business process engineering and improvement projects from initiation to completion.
• Map, document, and analyze business processes to identify inefficiencies and propose solutions.
• Apply process improvement models and methodologies to drive measurable results.
• Define, implement, and monitor process KPIs and performance metrics.
• Prepare clear, data-driven deliverables such as progress updates and final reports.
• Reengineer processes to improve efficiency, accuracy, and customer satisfaction.
• Collaborate with internal teams to align changes with business operations.
• Facilitate meetings and workshops to achieve project outcomes.

Skills

Process mapping

Process improvement

Data analysis

Facilitation

Cross-functional collaboration

Critical thinking

Time management

Influence without authority

Education

Bachelor’s Degree

Master’s Degree

Tools

MS Project

MS Office Suite

Job description

The CMA CGM Group is seeking a Business Process Analyst to support designing, analyzing, and improving business processes for enhanced efficiency and service delivery. You will partner with cross-functional teams to identify opportunities and ensure alignment with organizational goals.

Responsibilities include mapping processes, applying improvement models, defining KPIs, and delivering clear data-driven reports while ensuring policy compliance and adoption of changes across departments.