Business Process Analyst

American President Lines; Norfolk (VA); On-site; USD 74,000 - 92,000; Full time

Benefits offered by this job

Performance-based bonuses

Health insurance

Retirement plans

Tuition repayment

Paid time off

Job summary

The CMA CGM Group is seeking a Business Process Analyst to support designing, analyzing, and improving business processes for enhanced efficiency and service delivery. You will partner with cross-functional teams to identify opportunities and ensure alignment with organizational goals.

Responsibilities include mapping processes, applying improvement models, defining KPIs, and delivering clear data-driven reports while ensuring policy compliance and adoption of changes across departments.

Qualifications

• Experience in process modeling and improvement activities.
• Experience with project management and business transformation.
• Ability to develop actionable, data-driven reports.

Responsibilities

• Facilitate business process engineering and improvement projects from initiation to completion.
• Map, document, and analyze business processes to identify inefficiencies and propose solutions.
• Apply process improvement models and methodologies to drive measurable results.
• Define, implement, and monitor process KPIs and performance metrics.
• Prepare clear, data-driven deliverables such as progress updates and final reports.
• Reengineer processes to improve efficiency, accuracy, and customer satisfaction.
• Collaborate with internal teams to align changes with business operations.
• Facilitate meetings and workshops to achieve project outcomes.

Skills

Process mapping

Process improvement

Data analysis

Facilitation

Cross-functional collaboration

Critical thinking

Time management

Influence without authority

Education

Bachelor’s Degree

Master’s Degree

Tools

MS Project

MS Office Suite

Job description

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Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Position Summary

The Business Process Analyst supports the design, analysis, and improvement of business processes to enhance efficiency, effectiveness, and service delivery. This role partners with cross-functional teams to identify opportunities, recommend solutions, and ensure alignment with organizational goals.

Functions & Duties

• Facilitate business process engineering and improvement projects from initiation to completion.
• Map, document, and analyze business processes to identify inefficiencies and recommend solutions.
• Apply process improvement models, tools, and methodologies to drive measurable results.
• Identify root causes of operational challenges and propose corrective actions.
• Define, implement, and monitor key process performance metrics.
• Prepare clear, data-driven project deliverables such as progress updates, final reports, and analysis summaries.
• Reengineer business processes to improve efficiency, accuracy, and customer satisfaction.
• Develop and communicate business process rules for integration into systems solutions.
• Apply project management methodologies to track progress and ensure timely milestone achievement.
• Collaborate with internal teams to ensure process changes align with broader business operations.
• Facilitate meetings, workshops, and project teams to achieve outcomes.
• Provide influence and support to ensure adoption of process changes across departments.
• Evaluate the potential impact of process improvement initiatives and recommend prioritization.
• Ensure compliance with company policies and procedures.
• Perform other duties as assigned by management.
• MISCELLANEOUS RELATED DUTIES or PROJECTS AS ASSIGNED

Knowledge, Skills, Abilities

• Familiarity with IT concepts and systems development beneficial.
• Strong understanding of process mapping, process improvement, and process engineering principles.
• Proficiency with process improvement and statistical analysis tools and techniques.
• Skilled in data analysis and the preparation of clear, actionable reports.
• Effective facilitation, communication, and collaboration skills.
• Strong analytical, critical thinking, and time management abilities.
• Ability to work cross-functionally and influence without direct authority.
• Proficiency with Microsoft Office Suite; experience with MS Project or similar project/time management software is a plus.
• Ability to maintain a strategic view while managing details.
• Demonstrated ability to prioritize, delegate, and hold stakeholders accountable for deliverables.

Qualifications

Education

Required/Preferred Education Level

Required Bachelor’s Degree

Preferred Master’s Degree

Work Experience

Experience Years of Experience

General Experience 3-5 years

Industry Experience 1-3 years

Overall industry experience is preferred, as well as in process modeling and improvement, project management and business transformation.

License

Required/Preferred License or Certification

Preferred Lean Six Sigma Certification, Project Management Professional (PMP)

At CMA CGM, we are committed to fair and equitable compensation practices. The expected salary range for this position is $74,000 – $92,000 per year. The actual salary offered will be based on a variety of factors including, but not limited to, the candidate’s qualifications, skills, experience, and location.

In addition to base salary, this position may be eligible for:

• Performance-based bonuses.
• Comprehensive benefits, including health insurance, retirement plans, tuition repayment and paid time off

We believe in transparency and equity and are proud to be an equal opportunity employer. We encourage individuals from all backgrounds to apply.

Come along on CMA CGM’s adventure! The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated.