Global Pricing & Operations Analyst

Crowley; Jacksonville (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid vacation and holidays

Employee development

Job summary

Crowley in Jacksonville, FL is seeking a seasoned leader to oversee the Customer Operations department, directing import/export booking and documentation for foreign and domestic trade lanes. You will drive process improvements, ensure excellent customer service, and maintain strong cross-agency communication.

Ideal candidates bring 5+ years in international transportation with supervisory experience, proficiency in Microsoft Office, and bilingual English/Spanish.

Qualifications

• Bachelor's degree in business, transportation or related field; or equivalent experience.
• 5+ years of international transportation experience with 3-5 years in supervision/management.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Bilingual English/Spanish.

Responsibilities

• Oversee the Customer Operations department including booking and documentation for import/export cargo.
• Develop and refine procedures to maximize efficiency and service quality.
• Interact directly with customers and internal staff to resolve issues and communicate needs.
• Coordinate with government agencies ensuring regulatory compliance and liason with U.S. Customs.
• Establish department metrics, KPI tracking, and training programs.

Skills

Microsoft Office

Bilingual English/Spanish

Customer operations

Education

Bachelor's degree in business, transportation or related field

Tools

Microsoft Office

Job description

Crowley in Jacksonville, FL is seeking a seasoned leader to oversee the Customer Operations department, directing import/export booking and documentation for foreign and domestic trade lanes. You will drive process improvements, ensure excellent customer service, and maintain strong cross-agency communication.

Ideal candidates bring 5+ years in international transportation with supervisory experience, proficiency in Microsoft Office, and bilingual English/Spanish.