Global Pricing & Operations Analyst

Crowley

Jacksonville (FL)

On-site

USD 70,000 - 90,000

Full time

14 days+
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Benefits offered by this job

Comprehensive benefits
Paid vacation and holidays
Employee development

Job summary

Crowley in Jacksonville, FL is seeking a seasoned leader to oversee the Customer Operations department, directing import/export booking and documentation for foreign and domestic trade lanes. You will drive process improvements, ensure excellent customer service, and maintain strong cross-agency communication.

Ideal candidates bring 5+ years in international transportation with supervisory experience, proficiency in Microsoft Office, and bilingual English/Spanish.

Qualifications

  • Bachelor's degree in business, transportation or related field; or equivalent experience.
  • 5+ years of international transportation experience with 3-5 years in supervision/management.
  • Proficient in Microsoft Office (Word, Excel, Outlook).
  • Bilingual English/Spanish.

Responsibilities

  • Oversee the Customer Operations department including booking and documentation for import/export cargo.
  • Develop and refine procedures to maximize efficiency and service quality.
  • Interact directly with customers and internal staff to resolve issues and communicate needs.
  • Coordinate with government agencies ensuring regulatory compliance and liason with U.S. Customs.
  • Establish department metrics, KPI tracking, and training programs.

Skills

Microsoft Office
Bilingual English/Spanish
Customer operations

Education

Bachelor's degree in business, transportation or related field

Tools

Microsoft Office

Job description

Crowley in Jacksonville, FL is seeking a seasoned leader to oversee the Customer Operations department, directing import/export booking and documentation for foreign and domestic trade lanes. You will drive process improvements, ensure excellent customer service, and maintain strong cross-agency communication.

Ideal candidates bring 5+ years in international transportation with supervisory experience, proficiency in Microsoft Office, and bilingual English/Spanish.

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