Global Logistics Customer Service Specialist

Randstad USA; Jacksonville (FL); On-site; USD 28,000 - 30,000; Full time

Job summary

Randstad USA is seeking an International Customer Service Representative in Jacksonville, FL, offering $20-$22 per hour for a first shift from 8 AM to 5 PM. The role requires a Bachelor's degree and at least two years of experience in international logistics or customer service.

Key responsibilities include processing pre-move surveys and origin documents, coordinating shipments, maintaining dashboards, and providing status updates to customers and management.

Qualifications

• 2 years of experience
• Experience level: Experienced

Responsibilities

• Request and process pre-move surveys, origin documents and ocean manifests
• Maintain dashboards and update systems per Tender of Service and BVS 2.0
• Coordinate the movement of shipments efficiently
• Resolve linehaul and ocean consolidation issues
• Analyze and compare transportation options
• Maintain relationships with dispatchers, agents, and brokers
• Provide customer service with status updates
• Review shipment issues with management
• Support clearing and budget personnel as needed

Skills

International

Education

Bachelor's degree

Job description

Randstad USA is seeking an International Customer Service Representative in Jacksonville, FL, offering $20-$22 per hour for a first shift from 8 AM to 5 PM. The role requires a Bachelor's degree and at least two years of experience in international logistics or customer service.

Key responsibilities include processing pre-move surveys and origin documents, coordinating shipments, maintaining dashboards, and providing status updates to customers and management.