Analyst, Pricing

Crowley; Jacksonville (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid vacation and holidays

Employee development

Job summary

Crowley in Jacksonville, FL is seeking a seasoned leader to oversee the Customer Operations department, directing import/export booking and documentation for foreign and domestic trade lanes. You will drive process improvements, ensure excellent customer service, and maintain strong cross-agency communication.

Ideal candidates bring 5+ years in international transportation with supervisory experience, proficiency in Microsoft Office, and bilingual English/Spanish.

Qualifications

• Bachelor's degree in business, transportation or related field; or equivalent experience.
• 5+ years of international transportation experience with 3-5 years in supervision/management.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Bilingual English/Spanish.

Responsibilities

• Oversee the Customer Operations department including booking and documentation for import/export cargo.
• Develop and refine procedures to maximize efficiency and service quality.
• Interact directly with customers and internal staff to resolve issues and communicate needs.
• Coordinate with government agencies ensuring regulatory compliance and liason with U.S. Customs.
• Establish department metrics, KPI tracking, and training programs.

Skills

Microsoft Office

Bilingual English/Spanish

Customer operations

Education

Bachelor's degree in business, transportation or related field

Tools

Microsoft Office

Job description

Who We Are:

As a privately held, U.S.-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do.

Overview:

As a privately held, U.S.-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do.

By expanding and innovating our services, we have expanded our footprint in services within the Logistics, Land Transportation, Shipping, Wind and Fuel industries. Crowley and its affiliated companies have generated more than $3.5 billion in annual revenue through our people's focus on excellence and a culture that values everyone's voices and collaboration.

To continue laying the groundwork and challenge what's possible for our business, we seek to partner with individuals ready to elevate their careers with us.

Work Arrangement:

Why Join Crowley:

Responsibilities:

What You'll Do:

Responsible for overseeing, planning and directing the functions of the Customer Operations department including the booking and documentation functions of import and export cargo for foreign and domestic trade lanes.

Key Responsibilities:

• Develop and recommend refinements in procedures and work processes to maximize efficiency and productivity while providing an optimal level of service to customers.
• Interact directly with customers and internal personnel to resolve problems and maintains effective communication to ensure needs are met.
• Oversee communication with appropriate government agencies assuring compliance with governing regulations.
• Act as a liaison between Company and U.S. Customs offices in matters related to customer operations.
• Establish department metrics, KPI’s and the implementation of customer operations training.

Qualifications:

Education & Credentials:

• Bachelor's degree in business, transportation or related field; or a combination of post- high school and equal experience may be substituted for education.

Experience:

• 5+ years of international transportation experience; with 3 - 5 years’ experience in a supervisory or management position.

Technical Skills:

• Proficient in Microsoft Office products, including Word, Outlook and Excel.

Other:

• Bilingual (English/Spanish).

What We Offer?

We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely.

Our Total Rewards Include:

• Competitive pay with recognition programs
• Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays
• Leave and family support: parental leave and sick leave
• Learning and growth: access to training and development for continuous skill development
• Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts

At Crowley, we invest in you—your success, your health, and your future.