Global People Operations & AI Leader

Ethos; United States; Remote; USD 163,000 - 288,000; Full time

Job summary

Ethos is seeking a Director of Global People Operations & AI to shape how People services are delivered worldwide. You will lead a growing team, define an operating model with self-service, shared services, and experts, and set governance for AI and automation to scale responsibly.

You will own metrics, partner with HR Technology, IT, Legal, Finance, and People leaders, and drive adoption of new processes and tools across regions and cultures while managing vendors and budgets.

Qualifications

• 10+ years in People/HR Operations, shared services, or people/business operations, including several years leading teams.
• Proven experience building or running a People/HR shared services function and a tiered service model (self-service, shared services, experts).
• Track record setting automation and enablement strategy and deploying AI or agentic solutions in an operations context.
• Strong operating discipline: service-level management, metrics, cost-to-serve, and capacity planning.
• Experience operating globally across multiple countries, with a working knowledge of regional compliance and data-privacy requirements.
• Excellent leadership, stakeholder-management, and executive communication skills.
• Working understanding of AI governance: privacy, fairness, security, auditability, and human oversight designed-in from the start.
• Change-management expertise, with the ability to drive adoption at scale across a distributed organization.
• Sound judgment in handling sensitive, confidential, and high-stakes situations.
• Bachelor's degree required; relevant certifications preferred.

Responsibilities

• Own the strategy and multi-year roadmap for Global People Operations, defining how the People organization delivers services across all regions.
• Lead the Global People Services team, setting standards, service levels, quality, and coverage across geographies.
• Set the direction for automation and enablement across the global People organization, establishing an operating model where AI agents and automation carry repeatable work and people own judgment and experience.
• Design and implement a tiered service model spanning self-service (knowledge, portals, and AI assistants), shared services (People Ops handling routine and mid-complexity cases), and experts (centers of excellence and senior partners for complex work), with clear routing and escalation.
• Build the governance framework for AI and automation in People Ops: guardrails, human-in-the-loop controls, privacy, security, auditability, and compliance across jurisdictions.
• Define and own the metrics that measure success: service levels, case deflection, cycle time, cost-to-serve, accuracy, and employee experience, reporting outcomes to leadership and using them to prioritize investment.
• Lead and coach the People Operations team, including the People Product Managers, building capability in process design, agent oversight, and service delivery.
• Partner with HR Technology, IT, Legal, Finance, and People leaders to align global systems, data, and processes, and to advance operations through automation.
• Own change management and adoption for new processes, automations, and the tiered service model across regions and cultures.
• Ensure global compliance and data governance across the markets where Ethos operates.
• Manage vendors, budget, and the tooling roadmap for People Operations and shared services.
• Continuously scale and improve the operating model as Ethos grows and enters new markets.

Skills

People Operations leadership

Automation strategy

AI governance

Global operations

Change management

Executive communication

Stakeholder management

Leadership

Education

Bachelor's degree

Job description

Ethos is seeking a Director of Global People Operations & AI to shape how People services are delivered worldwide. You will lead a growing team, define an operating model with self-service, shared services, and experts, and set governance for AI and automation to scale responsibly.

You will own metrics, partner with HR Technology, IT, Legal, Finance, and People leaders, and drive adoption of new processes and tools across regions and cultures while managing vendors and budgets.