AI-Driven People Service Delivery Lead

Meta Careers; New York (NY); On-site; USD 174,000 - 244,000; Full time

Job summary

Meta is seeking a People Service Delivery Manager to own and scale the people service delivery function. You will lead an operations team, drive large-scale transformation programs, and set the technical direction for tooling used in people operations across global stakeholders.

Responsibilities include driving AI-enabled improvements, building governance around sensitive information, and partnering with HR, engineering, and vendors to deliver end-to-end solutions that enhance employee

Qualifications

• 12+ years of experience leading large-scale transformation or process improvement initiatives.
• Domain knowledge of HR, payroll, benefits, or people-operations processes.
• Experience building and scaling high-performing operational teams delivering people services at scale.
• Ability to operate in ambiguity and deliver results in a detail-oriented, organized manner.

Responsibilities

• Lead the People Service Delivery Operations team and programs end-to-end.
• Set goals, establish metrics, and drive large, complex initiatives from inception to launch.
• Define tooling direction to remove manual effort from people operations workflows and ensure production-quality delivery.
• Drive AI-enabled operational improvements with governance and quality.

Job description

Meta is seeking a People Service Delivery Manager to own and scale the people service delivery function. You will lead an operations team, drive large-scale transformation programs, and set the technical direction for tooling used in people operations across global stakeholders.

Responsibilities include driving AI-enabled improvements, building governance around sensitive information, and partnering with HR, engineering, and vendors to deliver end-to-end solutions that enhance employee