Director, Global Employee Tech Experience & AI Ops

LinkedIn; Mountain View (CA); Hybrid; USD 188,000 - 308,000; Full time

Job summary

LinkedIn is seeking a seasoned operations and experience leader to own strategy and execution for the global employee technology experience. This role oversees end-to-end employee support operations, MSP ecosystems, on-site and virtual office experiences, and AI-driven service transformation.

The leader will drive outcomes across incident response, monitoring, automation, and experience metrics, while scaling across globally distributed teams and blended workforce models.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related technical discipline, or equivalent practical experience.
• 12+ years of experience in enterprise technology, IT operations, or employee experience engineering, with 8+ years of people management experience.
• Experience leading global support operations, MSP ecosystems, or enterprise service delivery at scale.

Responsibilities

• Define and drive a multi-year vision for the global employee technology experience across on-site, hybrid, and virtual models.
• Own global employee support operations end-to-end: service desk, tech bars/walk-up, deskside services, and onboarding.
• Lead a multi-vendor MSP ecosystem with contract negotiations and performance management.
• Drive AI and agentic transformation of service experience with self-healing and autonomous triage.
• Establish and own experience-first measurements (CSAT, time-to-restore, deflection) tied to employee experience.

Skills

Employee Experience & Service Delivery

Leadership

AI & Service Automation

Vendor & MSP Management

Incident & Reliability Management

Education

Bachelor’s degree or higher in Computer Science/Information Systems

12+ years of enterprise technology/IT operations experience

Tools

ServiceNow

Oracle Service Cloud / Fusion

Salesforce

Job description

LinkedIn is seeking a seasoned operations and experience leader to own strategy and execution for the global employee technology experience. This role oversees end-to-end employee support operations, MSP ecosystems, on-site and virtual office experiences, and AI-driven service transformation.

The leader will drive outcomes across incident response, monitoring, automation, and experience metrics, while scaling across globally distributed teams and blended workforce models.