Director of People Operations – AI-Enabled Scaling & Experience

Shield AI; San Mateo (CA); On-site; USD 200,000 - 290,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Job summary

Shield AI is seeking a Director of People Operations to lead and evolve our People Operations function as we scale. You will shape how we deliver an exceptional employee experience by building efficient, AI-powered processes that support every stage of the lifecycle.

You’ll partner with HRIS, Payroll, Finance, IT, and Legal to create a self-service, automated service model, establish KPIs and governance, and drive continuous improvement for data quality and compliance across a global

Qualifications

• Bachelor’s degree in HR or related field.
• 15+ years of progressive HR or People Operations experience.
• 7+ years leading People Operations or HR Shared Services teams.
• Experience designing and scaling shared services and service delivery models.
• Proven automation and AI-enabled solutions experience.
• Expertise in employee lifecycle operations, compliance, and data governance.
• Experience partnering with HRIS and enterprise technology teams.
• Demonstrated success with KPIs, SLAs, and operational reporting.
• Strong leadership, communication, and stakeholder management skills.

Responsibilities

• Define and execute a unified People Operations vision and roadmap across hiring, onboarding and lifecycle operations.
• Lead day-to-day operations with high-quality service delivery.
• Scale the People Operations function with accountable leadership.
• Establish governance for AI-enabled execution and support.
• Drive automation and self-service via analytics and digital channels.
• Partner with HRIS, Payroll, Legal, and Finance to maintain compliance.
• Own end-to-end workforce lifecycle processes and change management.

Skills

Leadership

Communication

Stakeholder management

Strategic planning

People Operations

Education

Bachelor’s degree in HR or related field

Master’s degree / MBA

Tools

UKG

Ashby

Jira

Job description

Shield AI is seeking a Director of People Operations to lead and evolve our People Operations function as we scale. You will shape how we deliver an exceptional employee experience by building efficient, AI-powered processes that support every stage of the lifecycle.

You’ll partner with HRIS, Payroll, Finance, IT, and Legal to create a self-service, automated service model, establish KPIs and governance, and drive continuous improvement for data quality and compliance across a global