Global Payroll Support Specialist — Regional Expert

Rippling; Los Angeles (CA); On-site; USD 31,000 - 32,000; Full time

Job summary

Rippling, a leader in HR, IT, and Finance automation, is seeking a Customer Support Specialist for Global Payroll. You'll troubleshoot payroll issues, become the regional product expert, and help clients navigate payroll, tax, and compliance across time zones.

You will collaborate with Product Managers, create helpful documentation, and mentor other specialists while servicing US payroll customers in a fast-paced environment.

Qualifications

• 1-4 years of customer support experience in US Payroll domain.
• Excellent analytical and problem-solving skills to resolve payroll discrepancies.
• Experience with payroll providers, HR software, or large in-house payroll function is preferred.
• Ability to manage time and prioritize workload.

Responsibilities

• Troubleshoot and resolve payroll-related issues and guide customers through payroll processing, tax filing, and compliance questions
• Become the go-to product expert on our Global Payroll and HR capabilities for customers in your designated region
• Develop and maintain clear, accurate content, documentation, and FAQs to support customers and internal teams
• Analyze customer support interactions to identify trends and opportunities to improve the support experience
• Partner with regional Product Managers to provide insights on support volume and compliance concerns
• Serve as a senior resource and escalation point for complex payroll issues
• Own and resolve challenging customer cases using platform and country-specific payroll expertise

Skills

US Payroll

Customer support

Analytical skills

English communication

Job description

Rippling, a leader in HR, IT, and Finance automation, is seeking a Customer Support Specialist for Global Payroll. You'll troubleshoot payroll issues, become the regional product expert, and help clients navigate payroll, tax, and compliance across time zones.

You will collaborate with Product Managers, create helpful documentation, and mentor other specialists while servicing US payroll customers in a fast-paced environment.