Global Payroll Support Specialist

Rippling; Washington; On-site; USD 31,000 - 32,000; Full time

Job summary

Rippling, based in San Francisco, CA, is hiring for a Customer Support Payroll role focused on US payroll with global onboarding capabilities. You will troubleshoot payroll issues, serve as a regional expert, and help customers with tax filing and compliance questions.

The team emphasizes fast, accurate resolutions and continuous learning across time zones. You should have 1–4 years in payroll-related customer support, strong analytical skills, and excellent English communication.

Qualifications

• 1-4 years of customer support experience in US Payroll domain.
• Strong analytical and problem-solving abilities.
• Experience in payroll provider, HR software, or large in-house payroll preferred.
• Bachelor's degree required.
• Excellent written and verbal English communication.

Responsibilities

• Troubleshoot and resolve payroll-related issues and guide customers through payroll processing, tax filing, and compliance questions
• Become the go-to product expert on Global Payroll and HR capabilities for customers in your designated region.
• Develop and maintain clear, accurate content, documentation, and FAQs to support both customers and internal teams.
• Analyze customer support interactions to identify trends, pain points, and opportunities to improve the support experience.
• Partner with regional Product Managers to provide insights on support volume, customer feedback, and critical compliance concerns.
• Serve as a senior resource and point of escalation for Customer Support Specialists on complex, region‑specific payroll issues.
• Personally own and resolve the most challenging customer cases by leveraging your deep platform and country‑specific payroll expertise.

Skills

Payroll domain experience

Analytical skills

Customer support experience

English communication

Time management

Shift flexibility

Timezone requirements

Education

Bachelor's degree

Job description

Rippling, based in San Francisco, CA, is hiring for a Customer Support Payroll role focused on US payroll with global onboarding capabilities. You will troubleshoot payroll issues, serve as a regional expert, and help customers with tax filing and compliance questions.

The team emphasizes fast, accurate resolutions and continuous learning across time zones. You should have 1–4 years in payroll-related customer support, strong analytical skills, and excellent English communication.