Senior Global Payroll Support Specialist

Rippling; Utah; On-site; USD 30,000 - 33,000; Full time

Job summary

Rippling is seeking a Customer Support Payroll professional in the Mountain Time zone to help customers with payroll processing, tax filings, and compliance questions. You will become the regional expert, author helpful content, and collaborate with Product Managers to address payroll-related challenges.

You will work in a fast-paced environment, engaging with customers across time zones and contributing to ongoing improvements in our global payroll platform.

Qualifications

• 1-4 years of customer support experience in US Payroll domain.
• Excellent analytical and problem-solving skills to investigate and resolve complex payroll discrepancies.
• Experience in a payroll provider, HR software company, or large in-house payroll function is preferred.

Responsibilities

• Troubleshoot and resolve payroll-related issues and guide customers through payroll processing, tax filing, and compliance questions.
• Become the go-to product expert on our Global Payroll and HR capabilities for customers in your designated region.
• Develop and maintain clear content, documentation, and FAQs to support customers and internal teams.
• Analyze customer support interactions to identify trends, pain points, and opportunities to improve the support experience.
• Partner with regional Product Managers to provide insights on support volume, customer feedback, and compliance concerns.
• Serve as a senior resource and escalation point for Customer Support Specialists on complex, region-specific payroll issues.
• Own and resolve the most challenging customer cases leveraging deep platform and country-specific payroll expertise.

Skills

Payroll domain experience

Analytical problem solving

Excellent communication (English)

Time management

Education

Bachelor's degree

Job description

Rippling is seeking a Customer Support Payroll professional in the Mountain Time zone to help customers with payroll processing, tax filings, and compliance questions. You will become the regional expert, author helpful content, and collaborate with Product Managers to address payroll-related challenges.

You will work in a fast-paced environment, engaging with customers across time zones and contributing to ongoing improvements in our global payroll platform.