Payments & Wire Operations Analyst

Bank of America; Charlotte (NC); On-site; USD 52,000 - 78,000; Full time

Job summary

Bank of America in Charlotte, NC seeks an analytical operations professional to support day-to-day wire processing issues, perform routine analytics, and generate reports. You will work within defined procedures and contribute to exception resolution to improve operational efficiency.

The role emphasizes data interpretation, cross-functional collaboration, and ongoing learning of payment processes to drive accuracy and timely delivery.

Qualifications

• Experience with wires or research and analysis in a production setting.
• Customer service experience.
• Risk and resolve experience.
• Strong time management and ability to meet deadlines under pressure.
• Proficiency with Microsoft Office Suite.
• Excellent written and verbal communication; strong attention to detail.

Responsibilities

• Adhering to production standards and maintaining a high level of accuracy.
• Learn payment processing including the lifecycle and format of a wire and wire settlement flows.
• Navigate multiple processing applications during research and exception processing.
• Adapt to procedural, system, and operational changes within wire processing functions.
• Coordinate implementation for products, services, and operational solutions.
• Support the design, documentation, implementation, and monitoring of new products and services.
• Provide guidance regarding procedural, technical, and operational changes.
• Expand business products knowledge within operations environment.
• Build networks by developing relationships with partners and teammates.
• Inspect data to identify issues and trends.
• Collect and interpret data to validate operational processes.

Skills

Attention to Detail

Customer Focus

Data Analysis

Process Improvement

Time Management

Communication Skills

Tools

Microsoft Office

Job description

Bank of America in Charlotte, NC seeks an analytical operations professional to support day-to-day wire processing issues, perform routine analytics, and generate reports. You will work within defined procedures and contribute to exception resolution to improve operational efficiency.

The role emphasizes data interpretation, cross-functional collaboration, and ongoing learning of payment processes to drive accuracy and timely delivery.