Operations Analyst: Data Insight & Process Improvement

Bank of America; Charlotte (NC); On-site; USD 52,000 - 67,000; Full time

Job summary

Bank of America in Charlotte, NC is seeking an Operations Analyst within Global Operations. You will analyze day-to-day issues, perform routine analytics, generate reports, and support procedures to improve efficiency and accuracy.

The role requires strong customer focus, attention to detail, and proficiency with Microsoft Excel. This in-office position emphasizes collaboration, business process improvements, and learning opportunities in a fast-paced environment.

Qualifications

• Minimum 1 year experience handling day-to-day analysis and calls.
• Strong typing and data entry skills.
• Client-facing experience and exceptional customer service.

Responsibilities

• Perform day-to-day analysis, research, and resolution of varied problems.
• Assist with coordination of implementation for products, services, and operational solutions
• Support design, documentation, implementation, and monitoring of new products and services
• Provide guidance on procedural, technical, and operational changes
• Expand product knowledge within the operations environment
• Build relationships with partners and teammates
• Inspect data to identify issues and trends
• Collect and interpret data to validate operational processes

Skills

Attention to Detail

Customer Focus

Monitoring, Surveillance, and Testing

Process Performance Management

Research

Adaptability

Business Analytics

Critical Thinking

Reporting

Written Communications

Data Management

Policies, Procedures, and Guidelines

Process Design

Process Effectiveness

Strategic Thinking

Tools

Microsoft Office Suite

Excel

Job description

Bank of America in Charlotte, NC is seeking an Operations Analyst within Global Operations. You will analyze day-to-day issues, perform routine analytics, generate reports, and support procedures to improve efficiency and accuracy.

The role requires strong customer focus, attention to detail, and proficiency with Microsoft Excel. This in-office position emphasizes collaboration, business process improvements, and learning opportunities in a fast-paced environment.