Global Patient Experience Coordinator

Mayo Foundation for Medical Education and Research; Rochester (MN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision plan

HSA funds

Retirement plan

Job summary

Mayo Clinic in Minnesota is seeking an International Patient Coordinator to coordinate care for embassy-sponsored patients and work with Sponsors and international partners. You will ensure services align with Letters of Guarantee and communicate with Sponsors to arrange timely appointments.

You will interact daily with external groups, Mayo staff, and Sponsors to manage authorizations, maintain service expectations, and support a diverse patient population in a dynamic, fast-paced environment.

Qualifications

• Bachelor's Degree and two years of relevant experience, ideally in the medical field.
• Spanish language skills are strongly preferred.
• Excellent organizational, communication and teamwork skills.
• Very strong customer service skills and a proven ability to expeditiously resolve problems.
• Must be flexible and have the ability to respond to changing priorities and varying workloads.
• Must have knowledge of cultural backgrounds of patients to be served.
• Experience in a medical field, managed care or similar environment and knowledge of the Mayo system is strongly preferred.

Responsibilities

• Coordinate care for embassy-sponsored patients and Sponsors with international groups and referral facilitator companies.
• Ensure that care being received is consistent with the Letter of Guarantee from the Sponsoring Agent.
• Interact daily with external groups, international patients, Mayo staff, and Sponsoring Agents to coordinate services.
• Assist in obtaining authorization of services not covered by the original Letter of Guarantee.
• Communicate regularly with Sponsoring Agents, providing patient status and Mayo system updates.
• Be prepared to cover other assignments in the International Office as needed.
• Thrive in a fast-paced, multicultural patient population environment.

Skills

Spanish language skills

Organizational skills

Communication skills

Teamwork

Customer service

Problem solving

Education

Bachelor's Degree

Job description

Mayo Clinic in Minnesota is seeking an International Patient Coordinator to coordinate care for embassy-sponsored patients and work with Sponsors and international partners. You will ensure services align with Letters of Guarantee and communicate with Sponsors to arrange timely appointments.

You will interact daily with external groups, Mayo staff, and Sponsors to manage authorizations, maintain service expectations, and support a diverse patient population in a dynamic, fast-paced environment.