International Patient Coordinator

Mayo Clinic; Rochester (MN); On-site; USD 60,000 - 90,000; Full time

Job summary

The International Patient Coordinator at Mayo Clinic works with embassy-sponsored patients and Sponsors to coordinate care across international partners, ensuring services align with the Letter of Guarantee and Mayo systems.

You will interact daily with external groups, international patients, Mayo staff, and Sponsoring Agents, scheduling timely appointments and assisting in authorization of non-covered services, thriving in a fast-paced, diverse environment.

Qualifications

• Bachelor's degree and two years of relevant experience, ideally in the medical field.
• Spanish language skills are strongly preferred.
• Excellent organizational, communication and teamwork skills.
• Very strong customer service skills and a proven ability to expeditiously resolve problems.
• Must be flexible and have the ability to respond to changing priorities and varying workloads.
• Must have knowledge of cultural backgrounds of patients to be served.
• Experience in a medical field, managed care or similar environment and knowledge of the Mayo system is strongly preferred.

Responsibilities

• Coordinate care for embassy-sponsored international patients and Sponsors, and with international medical centers and referral facilitators.
• Ensure that care aligns with the Letter of Guarantee from the Sponsoring Agent.
• Interact daily with external groups, international patients, Mayo staff, and Sponsoring Agents to coordinate services.
• Assist in obtaining authorization of services not covered by the Letter of Guarantee.
• Communicate regularly with Sponsoring Agents, providing lists of patients active in the Mayo system and status.
• Schedule appointments timely and in line with approved care.
• Cover other assignments in the International Office as needed.

Skills

Organizational skills

Communication

Teamwork

Customer service

Problem solving

Flexibility

Cultural competency

Spanish language

Education

Bachelor's degree + 2 years experience

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

The International Patient Coordinator works with embassy-sponsored patients and their Sponsors (generally government entities) and /or with counterparts at international medical centers and referral facilitator companies to coordinate care. In the case of embassy-sponsored patients, works to ensure that the care being received is consistent with the Letter of Guarantee from the Sponsoring Agent. Interacts on a daily basis with these external groups, international patients, Mayo staff, and Sponsoring Agents to coordinate services for patients referred by these organizations. Specific to embassy-sponsored patients, assists in obtaining authorization of services not covered by the original Letter of Guarantee. Communicates regularly with Sponsoring Agents, providing lists of patients active in the Mayo system, status, etc. Works to ensure appointments are scheduled timely and consistent with the approved care. Interacts on a daily basis with the referring groups and international patients to ensure service expectations are appropriately set, and that operations are synchronized with relevant internal Mayo staff. Must enjoy interacting with and serving a culturally diverse, international patient population and thrive in a rapidly changing, fast-paced environment. Will be asked to cover other assignments in the International Office as needed.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

This vacancy is not eligible for sponsorship, and we will not sponsor or transfer visas for this position.

Qualifications

Bachelor's Degree and two years of relevant experience, ideally in the medical field.

Additional Qualifications

• Spanish language skills are strongly preferred.
• Excellent organizational, communication and teamwork skills.
• Very strong customer service skills and a proven ability to expeditiously resolve problems.
• Must be flexible and have the ability to respond to changing priorities and varying workloads.
• Must have knowledge of cultural backgrounds of patients to be served.
• Experience in a medical field, managed care or similar environment and knowledge of the Mayo system is strongly preferred.

Exemption Status

Exempt

Compensation Detail

$59,904 - $89,960 / year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday-Friday 8 a.m.-5 p.m.

Weekend Schedule

Occasionally based on business need

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.