International Patient Coordinator

Mayo Clinic; Rochester (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Pre-Tax Savings (HSA/FSAs)

Retirement plan

Job summary

The International Patient Coordinator at Mayo Clinic coordinates care for embassy-sponsored international patients, working with Sponsors and international centers to ensure services align with Letters of Guarantee.

You will interact daily with Sponsoring Agents, patients, Mayo staff, and referral partners to schedule and optimize care. The role requires a Bachelor's degree with two years of relevant experience and strong language and customer service skills.

Qualifications

• Bachelor's degree and two years of relevant experience, ideally in the medical field.
• Spanish language skills strongly preferred.
• Excellent organizational, communication and teamwork skills.
• Very strong customer service skills and a proven ability to expeditiously resolve problems.
• Must be flexible and able to respond to changing priorities and varying workloads.
• Knowledge of cultural backgrounds of patients to be served.

Responsibilities

• Coordinate care for embassy-sponsored international patients.
• Interact daily with Sponsoring Agents, international patients, Mayo staff to coordinate services.
• Assist in obtaining authorization of services not covered by the Letter of Guarantee.
• Provide status updates to Sponsoring Agents and ensure alignment with Mayo processes.
• Work in a fast-paced, diverse environment and cover other International Office assignments as needed.

Skills

Spanish language skills

Organizational skills

Communication skills

Customer service

Education

Bachelor's degree and two years of relevant experience

Job description

The International Patient Coordinator works with embassy-sponsored patients and their Sponsors (generally government entities) and /or with counterparts at international medical centers and referral facilitator companies to coordinate care. In the case of embassy-sponsored patients, works to ensure that the care being received is consistent with the Letter of Guarantee from the Sponsoring Agent. Interacts on a daily basis with these external groups, international patients, Mayo staff, and Sponsoring Agents to coordinate services for patients referred by these organizations. Specific to embassy-sponsored patients, assists in obtaining authorization of services not covered by the original Letter of Guarantee. Communicates regularly with Sponsoring Agents, providing lists of patients active in the Mayo system, status, etc. Works to ensure appointments are scheduled timely and consistent with the approved care. Interacts on a daily basis with the referring groups and international patients to ensure service expectations are appropriately set, and that operations are synchronized with relevant internal Mayo staff. Must enjoy interacting with and serving a culturally diverse, international patient population and thrive in a rapidly changing, fast-paced environment. Will be asked to cover other assignments in the International Office as needed.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

This vacancy is not eligible for sponsorship, and we will not sponsor or transfer visas for this position.

Bachelor's Degree and two years of relevant experience, ideally in the medical field.

Additional Qualifications:

• Spanish language skills are strongly preferred.
• Excellent organizational, communication and teamwork skills.
• Very strong customer service skills and a proven ability to expeditiously resolve problems.
• Must be flexible and have the ability to respond to changing priorities and varying workloads.
• Must have knowledge of cultural backgrounds of patients to be served.
• Experience in a medical field, managed care or similar environment and knowledge of the Mayo system is strongly preferred.

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.