International Patient Coordinator

Mayo Career Site US; Rochester (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

Mayo Clinic is seeking an International Patient Coordinator to work with embassy-sponsored patients and Sponsors to coordinate care and ensure compliance with Letters of Guarantee. You will interact with international patients, Mayo staff, and Sponsoring Agents to align services and keep appointments on track.

This role requires strong intercultural communication, relationship management, and healthcare coordination within a fast-paced environment.

Qualifications

• Experience coordinating international patients and sponsors.
• Ability to work in a fast-paced environment.
• Willingness to cover other assignments in International Office.

Responsibilities

• Coordinate care with embassy-sponsored patients and sponsors.
• Ensure that care aligns with the Letter of Guarantee from the Sponsoring Agent.
• Schedule appointments timely and in line with approved care.
• Interact daily with international patients, Mayo staff, and Sponsoring Agents to align services.

Skills

Intercultural communication

Relationship management

Healthcare coordination

Job description

The International Patient Coordinator works with embassy-sponsored patients and their Sponsors (generally government entities) and /or with counterparts at international medical centers and referral facilitator companies to coordinate care. In the case of embassy-sponsored patients, works to ensure that the care being received is consistent with the Letter of Guarantee from the Sponsoring Agent. Interacts on a daily basis with these external groups, international patients, Mayo staff, and Sponsoring Agents to coordinate services for patients referred by these organizations. Specific to embassy-sponsored patients, assists in obtaining authorization of services not covered by the original Letter of Guarantee. Communicates regularly with Sponsoring Agents, providing lists of patients active in the Mayo system, status, etc. Works to ensure appointments are scheduled timely and consistent with the approved care. Interacts on a daily basis with the referring groups and international patients to ensure service expectations are appropriately set, and that operations are synchronized with relevant internal Mayo staff. Must enjoy interacting with and serving a culturally diverse, international patient population and thrive in a rapidly changing, fast-paced environment. Will be asked to cover other assignments in the International Office as needed.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

This vacancy is not eligible for sponsorship, and we will not sponsor or transfer visas for this position.