Global Partner Services Director

Segment (Twilio); United States; On-site; USD 190,400 - 240,000; Full time

Benefits offered by this job

Equity & Rewards

RSUs

ESPP

Time Off & Wellbeing

Flexible time off

Job summary

SentinelOne is seeking a highly motivated Services Director to build and scale the Partner-Led Services program within our Professional Services. You will own the operational strategy, partner governance, and performance outcomes for third-party delivery relationships, initially as an individual contributor, then expanding the team.

You will collaborate across departments to ensure service delivery aligns with SentinelOne’s best practices, drive AI adoption in services, and deliver high-quality

Qualifications

• Over 10 years in leadership and operations, including partner-led services.
• Proven governance frameworks that drive measurable performance at scale.
• Strong track record in metrics-driven environments with KPIs.
• Experience developing service delivery operations and quality controls.
• Ability to collaborate with executive and cross-functional stakeholders.
• Experience driving AI adoption within services delivery.

Responsibilities

• Define and execute the operational strategy for partner-led services, starting as an individual contributor and growing a team.
• Govern and manage partner performance with SLAs and KPIs to meet quality standards.
• Drive partner integration and alignment with current best practices and innovations.
• Coordinate with Professional Services, channel partners, and other teams for lifecycle consistency.
• Build and mentor a high-performing delivery team capable of scaling with the business.

Skills

Leadership & ops mgmt

Partner governance

KPIs & performance

AI adoption in services

Cross-functional collaboration

Team building

Job description

SentinelOne is seeking a highly motivated Services Director to build and scale the Partner-Led Services program within our Professional Services. You will own the operational strategy, partner governance, and performance outcomes for third-party delivery relationships, initially as an individual contributor, then expanding the team.

You will collaborate across departments to ensure service delivery aligns with SentinelOne’s best practices, drive AI adoption in services, and deliver high-quality