Partner Led Services Director

Segment (Twilio); United States; On-site; USD 190,400 - 240,000; Full time

Benefits offered by this job

Equity & Rewards

RSUs

ESPP

Time Off & Wellbeing

Flexible time off

Job summary

SentinelOne is seeking a highly motivated Services Director to build and scale the Partner-Led Services program within our Professional Services. You will own the operational strategy, partner governance, and performance outcomes for third-party delivery relationships, initially as an individual contributor, then expanding the team.

You will collaborate across departments to ensure service delivery aligns with SentinelOne’s best practices, drive AI adoption in services, and deliver high-quality

Qualifications

• Over 10 years in leadership and operations, including partner-led services.
• Proven governance frameworks that drive measurable performance at scale.
• Strong track record in metrics-driven environments with KPIs.
• Experience developing service delivery operations and quality controls.
• Ability to collaborate with executive and cross-functional stakeholders.
• Experience driving AI adoption within services delivery.

Responsibilities

• Define and execute the operational strategy for partner-led services, starting as an individual contributor and growing a team.
• Govern and manage partner performance with SLAs and KPIs to meet quality standards.
• Drive partner integration and alignment with current best practices and innovations.
• Coordinate with Professional Services, channel partners, and other teams for lifecycle consistency.
• Build and mentor a high-performing delivery team capable of scaling with the business.

Skills

Leadership & ops mgmt

Partner governance

KPIs & performance

AI adoption in services

Cross-functional collaboration

Team building

Job description

Our Purpose At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.

About Us SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters. Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.

What Are We Looking For?

We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.

SentinelOne is seeking a highly motivated, experienced Services Director to build the Partner-Led Services program within Professional Services. This global role reports to the Senior Director of Technical Services and reflects the growing strategic importance of SentinelOne's delivery partner ecosystem. You will own the operational strategy, governance framework, and performance outcomes for our third-party delivery partner relationships. This role demands a strategic operator with experience building and scaling partner-led delivery services — someone who understands the incentives and controls needed to keep an ecosystem of partners motivated to deliver high-quality services to our customers. As a Partner Led Services Director, you will begin as an individual contributor, tasked with defining the operational strategy in collaboration with Professional Services leadership, and subsequently hire and manage additional team members to execute this strategy. You will define and operationalize the ongoing engagement with our service delivery partners to ensure our shared customers receive implementation services that meet our quality standards and set them up for success.

What Will You Do?

• Define and execute the operational strategy for partner-led services delivery, beginning as an individual contributor before hiring and managing a team to scale the program.
• Govern and manage partner performance, defining the partner accountability framework — including SLAs and KPIs — to hold partners to SentinelOne's quality standards.
• Drive partner integration and alignment, ensuring partners deliver services consistent with SentinelOne's current best practices and keep pace with product and service innovations.
• Influence and align across Professional Services, the channel organization, and other relevant SentinelOne teams to ensure consistency across the partner lifecycle.
• Build a high-performing team, attracting, developing, and retaining top partner services talent capable of scaling with the business.

What Skills and Knowledge Will You Bring?

• Over 10 years of progressive leadership and operations management experience, including with partner-led services organizations.
• Demonstrated success building and managing partner governance frameworks that drive consistent, measurable performance at scale.
• A strong track record in metrics-driven environments, with measurable outcomes focused on KPIs such as customer satisfaction and partner quality scores.
• Experience developing and managing service delivery operations, including KPI and quality control design.
• Proven ability to collaborate and drive alignment across executive and cross-functional stakeholders, including sales, product, legal, operations, and customer experience.
• Demonstrated experience driving AI adoption within services delivery, identifying and executing opportunities to meaningfully impact the quality of services provided.
• Ability to thrive in a dynamic, fast-paced environment.
• Leadership qualities, with the ability to guide and mentor delivery teams.

Why SentinelOne?

AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.

Benefits

• Equity & Rewards
• Restricted Stock Units (RSUs)
• Employee Stock Purchase Plan (ESPP)
• Time Off & Wellbeing
• Flexible time off
• Paid company holidays and paid sick time
• Gender-neutral parental leave
• Grandparent leave
• Insurance & Financial Security
• Medical, dental, and vision coverage
• 401(k) retirement plan with company match
• Life and disability insurance
• Health and dependent care FSA
• Voluntary benefits (hospital, accident, critical illness)
• Employee Assistance Program (EAP)
• ARAG pre-paid legal
• Nationwide pet insurance
• Cancer Care program
• Global business travel medical insurance
• Work Perks & Flexibility
• Home office allowance
• Mobile phone reimbursement
• Wellness & Lifestyle
• Wellness coach
• Wellness/gym reimbursement
• Fertility coverage
• Adoption & surrogacy reimbursement

Base Salary Range $190,400-$240,000 USD

This U.S. role has a base pay range that will vary based on the location of the candidate. For some locations, a different pay range may apply. If so, this range will be provided to you during the recruiting process.

You can also reach out to the recruiter with any questions.

SentinelOne is proud to be an Equal Employment Opportunity and Affi

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