Global Partner Operations Lead

Deliveroo

Manchester (NH)

On-site

USD 110,000 - 140,000

Full time

14 days+

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Job summary

Deliveroo is seeking a Partner Operations Manager to lead performance across live channels and partner onboarding. You will manage in-house teams in Manchester, UK, and Milan, driving RCA, trends, and strategic actions for executive leadership.

You will develop data-driven insights, establish targets, and scope automation initiatives to improve service delivery. Travel quarterly to engage with in-house teams and partners.

Qualifications

Proven experience as an Operations Manager in a fast-moving company.
Operational performance management in an in-house setup.
Experience leading performance improvement projects (e.g., RCA/backlog reduction).
Ability to update and communicate with senior stakeholders and partners.

Responsibilities

Monitor KPIs for channels, queues, and teams across UKI and EU.
Conduct root cause analyses to drive performance improvements.
Identify trends and present market performance to executives.
Define and implement process improvements and automation.
Generate insights and strategic recommendations for senior decision-makers.
Set challenging yet realistic performance targets.
Audit workflows to identify efficiency gains.
Scope and evaluate automation or self-service solutions.
Support implementation of approved improvements with tech and ops teams.

Skills

Operations management

Performance management

Root cause analysis

Stakeholder communication

CRM systems

Data analysis (Excel)

Team leadership

Travel readiness

Tools

Zendesk

Salesforce

SQL

Job description

You will develop data-driven insights, establish targets, and scope automation initiatives to improve service delivery. Travel quarterly to engage with in-house teams and partners.

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