Global Partner Onboarding Program Lead

IntePros; Seattle (WA); On-site; USD 110,000 - 140,000; Full time

Job summary

IntePros is seeking a Program Manager to own partner onboarding and operational execution for a large-scale content platform in Seattle. You will manage onboarding projects across cross-functional teams and serve as the operational point of contact for partner issues.

The ideal candidate is organized, proactive, and able to coordinate with Business Development, Product, and Engineering while driving process improvements and scalable onboarding in international markets.

Qualifications

• 5+ years of program or project management experience.
• Experience managing cross-functional projects involving technical and non-technical stakeholders.
• Experience with content operations, partner onboarding, or platform enablement at scale.
• Strong written and verbal communication skills.
• Positive attitude and willingness to learn.
• Ability to quickly understand new processes, tools, and technical concepts.
• Strong organizational skills and ability to manage multiple priorities.
• Demonstrated ownership and ability to work independently.

Responsibilities

• Manage end-to-end partner onboarding projects, including non-standard situations and escalations.
• Serve as the first line of operational support for partners experiencing content pipeline, metadata, feed, or payment issues.
• Participate in external partner calls to explain technical integration requirements, content ingestion workflows, and platform capabilities.
• Partner with Business Development teams and external partners across international markets to ensure onboarding processes scale effectively.
• Define and propose tooling and process improvements based on recurring partner issues and feedback.
• Track engineering tickets on behalf of partners, provide clear context to development teams, and drive resolution timelines.
• Build reporting mechanisms to track onboarding progress, partner health, and issue trends.
• Support international expansion readiness, including regional payment setup, metadata localization, rights verification, and quality assurance.
• Identify and implement process improvements that reduce partner time-to-live and recurring issues.
• Manage recurring partner meetings, track open issues, and coordinate resolution across stakeholders.
• Communicate program status, risks, and trade-offs to senior leadership through clear written updates and narratives.

Skills

Program & Project Management

Partner Management

Technical Problem Solving

Job description

IntePros is seeking a Program Manager to own partner onboarding and operational execution for a large-scale content platform in Seattle. You will manage onboarding projects across cross-functional teams and serve as the operational point of contact for partner issues.

The ideal candidate is organized, proactive, and able to coordinate with Business Development, Product, and Engineering while driving process improvements and scalable onboarding in international markets.