Global Outbound Growth & Customer Success Specialist

Payoneer; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

Payoneer is seeking an Account Manager to oversee a broad portfolio of small to mid-sized clients and drive revenue through retention, cross-sell, and upsell initiatives. You will lead outbound engagement and tailor engagement strategies to maximize customer value across a global portfolio.

The role requires strong communication, strategic planning, and the ability to present business cases to key stakeholders while coordinating multi-channel campaigns and long-term contract negotiations.

Qualifications

• Bachelor's degree in business or engineering or a related field is preferred.
• 2+ years in account management, sales, business development, or related experience.
• Ability to develop business cases, perform financial analyses, and forecast impacts.
• Strong written and verbal communication, with the ability to present to stakeholders.

Responsibilities

• Manage and grow a large pool of existing client relationships.
• Proactively expand relationships for retention, cross-sell, and upsell to increase revenue.
• Perform outbound outreach via calls to identify opportunities and drive outcomes.
• Design multi-channel outreach strategies to reach segments at the right lifecycle moment.
• Lead end-to-end commercial processes: demos, proposals, negotiations, and closing long-term agreements.

Skills

Account management

Sales

Communication

Negotiation

Forecasting

Education

Bachelor's degree in business or related field

Tools

Salesforce CRM

Excel

Job description

Payoneer is seeking an Account Manager to oversee a broad portfolio of small to mid-sized clients and drive revenue through retention, cross-sell, and upsell initiatives. You will lead outbound engagement and tailor engagement strategies to maximize customer value across a global portfolio.

The role requires strong communication, strategic planning, and the ability to present business cases to key stakeholders while coordinating multi-channel campaigns and long-term contract negotiations.