B2B Customer Growth & Success Specialist

Payoneer; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

Payoneer in the United States is seeking an outbound account manager to grow a large portfolio of small client relationships through automation, lifecycle triggers, and targeted engagement. You will perform outbound outreach, build business cases, analyze financial impacts, and design multi-channel strategies to reach segments, while leading demos, proposals, negotiations, and closing long-term agreements.

Strong English and Ukrainian, 2+ years in account management or sales, plus CRM and ERP

Qualifications

• Bachelor's degree in business or engineering
• Fluent in English and Ukrainian
• 2+ years of account management, sales, business development or other relevant experience
• Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting economic and financial impacts
• Strong written and verbal communication skills
• Ability to present a business case to key stakeholders
• High level of organization, focus, and ability to work under pressure

Responsibilities

• Manage and grow large pool of small existing client relationships.
• Proactively strengthen and expand relationships to maximize retention, cross-sell, and upsell across the portfolio, increasing customer value and revenue through tailored engagement strategies
• Perform outbound outreach, including calls, identify opportunities, activate customers, and drive commercial outcomes
• Design and execute multi-channel strategies to reach customer segments at the right moment in their lifecycle, creating and qualifying opportunities effectively.
• Drive retention, and cross-selling initiatives. Identify business opportunities and define go-to-market strategies, leveraging customer insights and market learnings.
• Build success stories, case studies, and business reports to showcase impact and support internal and external alignment.
• Lead educational initiatives, including webinars and workshops, to drive ongoing engagement within the portfolio.
• Own the end-to-end commercial process, including demos, proposals, negotiations, and closing long-term agreements.

Skills

Account management

Sales

Business development

Customer engagement

Education

Bachelor's degree in business or engineering

Tools

Salesforce

ERP

Job description

Payoneer in the United States is seeking an outbound account manager to grow a large portfolio of small client relationships through automation, lifecycle triggers, and targeted engagement. You will perform outbound outreach, build business cases, analyze financial impacts, and design multi-channel strategies to reach segments, while leading demos, proposals, negotiations, and closing long-term agreements.

Strong English and Ukrainian, 2+ years in account management or sales, plus CRM and ERP