LATAM Senior Director, Customer Success & Growth

Payoneer Inc.; Puerto Rico; Presencial; USD 180.000 - 240.000; Jornada completa

Descripción de la vacante

Payoneer Inc. seeks a Senior Director, Customer Success for LATAM to own the retention and growth strategy for the regional customer base, spanning SMB to strategic accounts.

The role is a hands-on regional leadership position within a global CS organization, responsible for defining LATAM programs, aligning with global playbooks, and delivering measurable outcomes while collaborating with Sales, Product, Risk, Operations, and Support.

Formación

• Proven leadership of regional or country-level CS teams.
• Track record of originating and launching retention and growth strategies.
• Experience influencing across a matrix organization without direct authority.

Responsabilidades

• Own the LATAM retention and growth strategy with regional agenda.
• Design and iterate LATAM-specific programs and lifecycle motions.
• Adapt global CS model for LATAM and drive regional KPIs.
• Own onboarding, adoption, renewal, and expansion for LATAM accounts.

Conocimientos

Regional leadership

Strategic thinking

Cross-functional collaboration

Data-informed decisions

Influence matrix

SMB at scale

Descripción del empleo

Payoneer Inc. seeks a Senior Director, Customer Success for LATAM to own the retention and growth strategy for the regional customer base, spanning SMB to strategic accounts.

The role is a hands-on regional leadership position within a global CS organization, responsible for defining LATAM programs, aligning with global playbooks, and delivering measurable outcomes while collaborating with Sales, Product, Risk, Operations, and Support.