Customer Success Manager / Senior Customer Success Manager

Payoneer Inc.; Manila (UT); Hybrid; USD 19,000 - 32,000; Full time

Job summary

Payoneer is seeking a Customer Success Manager to lead strategic client relationships and drive retention, renewals, and expansion. You will conduct executive-level reviews, craft growth plans, and deliver compelling business outcomes.

The role requires collaborating with cross-functional teams and maintaining accurate CRM forecasting. You will influence long-term customer success through data-driven strategies, storytelling in QBRs, and proactive stakeholder management, while enabling upsell

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field.
• 5+ years in Customer Success, Account Management, or B2B Sales.
• Data-driven with proven revenue growth through retention and expansion.
• Strong negotiation, relationship-building, and stakeholder management.
• Experience presenting to executives and engaging senior decision-makers.
• Organized with ability to manage multiple priorities under pressure.
• Customer-focused with ownership and accountability.
• Experience using Salesforce or similar CRM.

Responsibilities

• Own a portfolio of strategic customers and drive retention, renewals, and expansion opportunities.
• Lead commercial conversations, including upsell, cross-sell, and renewal discussions.
• Build and maintain strong relationships with C-level executives and senior stakeholders.
• Develop and execute quarterly and annual account growth plans to maximize customer value.
• Deliver executive-level Quarterly Business Reviews (QBRs) and customer presentations with clear business impact and compelling storytelling.
• Partner cross-functionally with internal teams to resolve challenges, drive customer outcomes, and ensure a seamless customer experience.
• Track customer health, opportunities, and pipeline activity within CRM systems, maintaining accurate reporting and forecasting.
• Create customer success stories, case studies, and advocacy opportunities to showcase business impact.
• Identify strategic growth opportunities within existing accounts and drive long-term customer success.

Skills

Customer Success

Account Management

B2B Sales

Data-driven

Negotiation

Stakeholder mgmt

Executive meetings

Salesforce

Education

Bachelor's degree

Tools

Salesforce

Job description

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

We are looking for a talented Customer Success Manager/ Senior Customer Success Manager to spearhead our B2B client relationships, ensuring every interaction is a seamless, value-driven experience. If youʼre a strategic thinker who thrives on customer delight and high impact solutions, this is your opportunity to shape the future of customer success.

Full time | Hybrid | Manila

What You’ll Do

• Own a portfolio of strategic customers and drive retention, renewals, and expansion opportunities.
• Lead commercial conversations, including upsell, cross-sell, and renewal discussions.
• Build and maintain strong relationships with C-level executives and senior stakeholders.
• Develop and execute quarterly and annual account growth plans to maximize customer value.
• Deliver executive-level Quarterly Business Reviews (QBRs) and customer presentations with clear business impact and compelling storytelling.
• Partner cross-functionally with internal teams to resolve challenges, drive customer outcomes, and ensure a seamless customer experience.
• Track customer health, opportunities, and pipeline activity within CRM systems, maintaining accurate reporting and forecasting.
• Create customer success stories, case studies, and advocacy opportunities to showcase business impact.
• Identify strategic growth opportunities within existing accounts and drive long-term customer success.

Who You Are

• Bachelor’s degree, preferably in Business, Marketing, Communications, or a related field.
• 5+ years of experiencein Customer Success, Account Management, or B2B Sales roles.
• Data-driven with strong commercial mindset with proven experience driving revenue growth through customer retention and expansion.
• Excellent negotiation, relationship-building, and stakeholder management skills.
• Confident presenter with experience leading executive meetings and engaging senior decision-makers.
• Strong organizational and planning abilities, with the capacity to manage multiple priorities and perform under pressure.
• Customer-focused and proactive, with a strong sense of ownership and accountability.
• Analytical thinker with the ability to translate customer insights into strategic actions.
• Experience using Salesforce or similar CRM platforms.

Preferred Qualifications

• Experience in Enterprise Sales or Enterprise Account Management.
• Background in Fintech, Payments, or SaaS environments.
• Familiarity with customer lifecycle management and strategic account planning.
• Knowledge in BPO or outsourcing industry in the Philippines and/or Pakistan is a plus
• Knowledge of additional APAC languages is a plus

The Payoneer Ways of Working

Act as our customer’s partner on the inside

Learning what they need and creating what will help them go further.

Do it. Own it.

Being fearlessly accountable in everything we do.

Continuously improve

Always striving for a higher standard than our last.

Build each other up

Helping each other grow, as professionals and people.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.