Remote Customer Success Manager - Growth & Strategy

Humamaria; Florida; Hybrid; USD 75,000 - 110,000; Full time

Job summary

Payoneer is seeking a highly motivated Customer Success Manager to enable SMBs and professional businesses in North America to pay and get paid globally with our fast, flexible, secure, and low‑cost solutions.

You will work with larger customers to co-build growth strategies, collaborating closely with Product, Marketing and Operations to implement our Growth strategy in the region. This role is remote from Florida, US.

Qualifications

• Bachelor’s degree, preferably in business.
• +3 years in account management, business development, or related experience.
• Experience building business cases, financial analyses, and modeling.
• Strong written and verbal communication skills.
• Ability to present a business case to key stakeholders.
• Data-driven with high attention to detail and strong analytical thinking.
• Proven track record of meeting and exceeding targets.
• Ability to adapt decisions in a changing environment and drive results.
• Highly organized, focused, and capable under pressure.

Responsibilities

• Oversee and grow current customer engagements and relationships.
• Identify business opportunities and develop go-to-market plans.
• Maintain accurate customer data and engagement tracking in CRM.
• Collaborate with Product and Marketing to enhance the regional portfolio.
• Analyze business performance to understand drivers and profitability.
• Develop initiatives to bring new opportunities onboard.
• Create customer success stories and case studies.
• Drive events and industry forum participation to raise awareness.

Skills

Account management

Business development

Financial analysis

Financial modeling

Forecasting

Communication skills

Data-driven

Attention to detail

Analytical skills

Decision making

Organizational skills

Education

Bachelor's degree in business

Job description

Payoneer is seeking a highly motivated Customer Success Manager to enable SMBs and professional businesses in North America to pay and get paid globally with our fast, flexible, secure, and low‑cost solutions.

You will work with larger customers to co-build growth strategies, collaborating closely with Product, Marketing and Operations to implement our Growth strategy in the region. This role is remote from Florida, US.