Customer Success & Growth Specialist

Payoneer Inc.; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Payoneer Inc. is recruiting a Customer Relations Associate to drive customer engagement, adoption, and long-term value. The role blends customer success, account management, and sales, partnering with internal teams to grow the business while ensuring an excellent customer experience.

Shanghai onsite, full-time position. Responsibilities include proactive account growth, identifying upsell opportunities, maintaining regular client engagement, and supporting cross-functional campaigns to improve

Qualifications

• Bachelor’s degree or above and English CET-4.
• 2+ years experience in sales, customer success, or account management.
• Strong understanding of sales planning, customer engagement, and pipeline management.
• Excellent communication, negotiation, and presentation skills.
• Strong analytical skills with sensitivity to market trends and customer needs.
• Good command of English and proficiency in Microsoft Office tools.
• Experience in cross-border e-commerce, fintech, or payments industry is a plus.

Responsibilities

• Proactively manage and grow assigned accounts to achieve revenue targets.
• Identify upsell opportunities (e.g., HV product adoption, volume growth).
• Maintain regular and structured engagement with covered MAs based on defined contact frequency.
• Build strong relationships to enhance client retention and satisfaction.
• Drive participation in marketing and product campaigns.
• Follow up on leads and track conversion performance to meet campaign targets.
• Monitor customer sentiment and ensure high CSAT performance.
• Coordinate with internal teams to resolve operational issues.
• Work closely with Marketing and Operations to support client needs and initiatives.

Skills

Customer-centric

Problem solving

Communication skills

Attention to detail

Self-motivated

Team collaboration

Education

Bachelor’s degree or above and English CET-4

Tools

Microsoft Office

Job description

Payoneer Inc. is recruiting a Customer Relations Associate to drive customer engagement, adoption, and long-term value. The role blends customer success, account management, and sales, partnering with internal teams to grow the business while ensuring an excellent customer experience.

Shanghai onsite, full-time position. Responsibilities include proactive account growth, identifying upsell opportunities, maintaining regular client engagement, and supporting cross-functional campaigns to improve