Enterprise Customer Success Manager - E-Commerce Growth

Payoneer Inc.; United States; On-site; USD 52,000 - 105,000; Full time

Job summary

Payoneer Inc. is seeking a Senior Customer Success Manager – Enterprise to drive growth by managing strategic e-Commerce client relationships and expanding value across the Payoneer platform.

You will partner with cross-functional teams to enhance customer lifetime value, improve retention, and scale the enterprise CS organization in China, focusing on go-to-market strategies and data-driven decision making.

Qualifications

• BA Degree or equivalent, master’s degree is a plus
• 5+ years of experience in business development or account management
• 2~3 years of e-Commerce experience is a must
• Exceptional written, presentation, and verbal communication in English and Mandarin
• Have basic data analysis skills and data driven mindset
• Ability to work cross-functionally with different stakeholders at different levels
• Passionate for entrepreneurship, self-motivated, self-disciplined, problem solving, results and detail oriented to grow regional B2B business to grow through current business expansion and to expand with new initiatives
• Language – Fluent in English / Chinese
• MS Office: proficient in PPT / Excel

Responsibilities

• Oversee and manage existing e-Commerce client relationships and develop long-term value propositions with top customers
• Strengthen relationships to maximize acquisition, retention, and upsell related solutions
• Grow the company’s capability to serve e-Commerce trade and develop the go-to-market strategy with analytics support
• Be accountable for increasing user health, managing day-to-day operations, and scaling the team
• Work cross-functionally across the organization to shape business solutions to meet customer needs
• Drive events, below the line activities and represent Payoneer in industry forums
• Other related duties assigned as needed

Skills

Business development

Account management

e-Commerce experience

English & Mandarin

Data analysis

Cross-functional teamwork

MS Office (PPT/Excel)

Entrepreneurial mindset

Problem solving

Results oriented

Education

BA degree

Master's degree

Tools

PPT

Excel

Job description

Payoneer Inc. is seeking a Senior Customer Success Manager – Enterprise to drive growth by managing strategic e-Commerce client relationships and expanding value across the Payoneer platform.

You will partner with cross-functional teams to enhance customer lifetime value, improve retention, and scale the enterprise CS organization in China, focusing on go-to-market strategies and data-driven decision making.