Global Orders & Customer Care Specialist

BCforward; La Verne (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

A staffing solutions company is seeking a Customer Service Representative in La Verne, California. Responsibilities include processing international orders and inquiries, maintaining relationships with customers and suppliers, and managing multiple calls daily. Candidates must demonstrate excellent telephone and communication skills. Proficiency in Word, Excel, and ZDCS is required, along with a typing speed of 40 wpm. This is a contract position lasting over 6 months, ideal for individuals who can ensure accuracy and problem-solve effectively.

Qualifications

• Experience using a PC with proficiency in Word and Excel.
• Typing speed of 40 wpm with 95% accuracy and keying speed of 7000 kdph.
• Knowledge of major product groupings, including product lines at other divisions.

Responsibilities

• Process international orders, quotations, returns, and invoices.
• Handle multiple daily telephone calls effectively.
• Develop and maintain positive relationships with customers and suppliers.

Skills

Telephone skills

Verbal and written communication

Problem analysis and resolution

Team collaboration

Tools

Word

Excel

ZDCS

Job description

A staffing solutions company is seeking a Customer Service Representative in La Verne, California. Responsibilities include processing international orders and inquiries, maintaining relationships with customers and suppliers, and managing multiple calls daily. Candidates must demonstrate excellent telephone and communication skills. Proficiency in Word, Excel, and ZDCS is required, along with a typing speed of 40 wpm. This is a contract position lasting over 6 months, ideal for individuals who can ensure accuracy and problem-solve effectively.