Logistics Customer Care Specialist | Flexible Hours | FT

Venture Global; Riverside (CA); On-site; USD 48,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

Venture Global in Riverside, CA is hiring a full-time Customer Service Representative to handle inquiries, process orders, and maintain a positive customer experience. You will be the first point of contact, providing excellent service and efficiently resolving concerns in a fast-paced setting.

Role requires a high school diploma and at least one year of customer service experience, with strong English communication and interpersonal skills. Benefits include health, retirement, and paid time off.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Excellent communication and interpersonal skills.

Responsibilities

• Answer and resolve customer inquiries via phone, email, and chat.
• Process and track customer orders and shipments.
• Maintain accurate records of customer interactions and complaints.
• Provide exceptional customer service and ensure customer satisfaction.
• Collaborate with internal teams to resolve customer issues.
• Update and maintain customer information in our CRM system.
• Stay updated on company policies and procedures.
• Adhere to service level agreements and performance metrics.

Skills

Strong communication

Customer service experience

Interpersonal skills

Problem-solving

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM system

Job description

Venture Global in Riverside, CA is hiring a full-time Customer Service Representative to handle inquiries, process orders, and maintain a positive customer experience. You will be the first point of contact, providing excellent service and efficiently resolving concerns in a fast-paced setting.

Role requires a high school diploma and at least one year of customer service experience, with strong English communication and interpersonal skills. Benefits include health, retirement, and paid time off.