Customer Experience Specialist | Call Center

LanceSoft Inc; Westlake Village (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

A workforce solutions company is looking for a customer service representative in Westlake Village, California. The role involves answering phones, addressing customer inquiries, processing orders, and upselling products. Candidates should have strong communication skills and experience with customer management systems. This position is essential for maintaining a professional image and ensuring customer satisfaction. Competitive compensation is offered along with opportunities for growth.

Qualifications

• Strong communication skills and professional phone demeanor.
• Ability to handle customer inquiries and complaints effectively.
• Proficient in using computer systems for order processing and customer management.

Responsibilities

• Answer phones to respond to customer inquiries and orders.
• Sell products and place orders in the computer system.
• Follow up on unresolved customer inquiries.

Job description

A workforce solutions company is looking for a customer service representative in Westlake Village, California. The role involves answering phones, addressing customer inquiries, processing orders, and upselling products. Candidates should have strong communication skills and experience with customer management systems. This position is essential for maintaining a professional image and ensuring customer satisfaction. Competitive compensation is offered along with opportunities for growth.