Service and support Specialist

9057 Evonik Oxeno LLC; Piscataway Township (NJ); On-site; USD 63,000 - 114,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off plan

401(k) savings plans

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Employee Assistance Program

Voluntary Benefits and Employee Discc

Disability benefits

Life Insurance

Parental leave

Tuition Reimbursement

Job summary

Evonik in New Jersey seeks an experienced customer service and logistics professional to oversee all Order-to-Cash processes for import, export, and domestic orders. You will coordinate inventory with global plants, work with customs brokers, and ensure timely delivery.

The role requires 5+ years in customer service/sales, SAP proficiency, and strong communication and decision-making skills. You’ll navigate regulatory requirements, use MS Dynamics and CRM tools, and travel as needed.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• 5+ years’ experience in Customer Service/Sales related function.
• Strong computer proficiency in SAP or related systems.
• Experience with IT-tools: Office, MS Dynamics, MS Teams, CRM; plant/warehouse systems.

Responsibilities

• Manages all Order-to-Cash processes for import, export, and domestic orders.
• Supports Europe customer service and supply chain & logistics teams.
• Works with Customs Brokers for import/export transactions.
• Manages product inventory and deliveries with logistics partners.
• Ensures service levels and timely deliveries; communicates with customers and suppliers.
• On-call travel may be necessary.

Skills

Customer service

Sales experience

Communication skills

Decision making

Time management

Education

Bachelor’s degree or equivalent work experience

Tools

SAP

MS Dynamics

MS Teams

CRM

Office suite

Job description

What we offer

At Evonik, you’re part of a global chemical company working in many sectors that go beyond chemistry. From lipids for tomorrow’s medicines, biosurfactants for green detergents, additives for plastics recycling or membranes to help drive forward the energy transition, you’ll play an essential part in helping the world’s most essential industries succeed. Our success hinges on a diversity of ideas powered by people, not egos. Whether you’re a scientist or engineer, new to the team or established, in business, production, or anything in between – we cheer each other on. Because we believe we can do anything. Explore everything. And Be Part of Something Special! Find out more about the many benefits we offer: https://www.evonik.com/en/careers/why.html Meet the team and get to know the people behind Evonik: https://www.evonik.com/en/news/meet-the-team.html

PRINCIPAL ACCOUNTABILITIES

Manages all Order-to-Cash processes for import, export, and domestic orders, including sample requests processing. Responsible for supply and demand processes for off-line locations, perform shipping transactions and supplies required paperwork and disposition for aged or damaged goods. Monitors import, export and domestic shipment dates for customer and inventory replenishment orders based on availability of stock, pricing, etc., from both European plants and Asia locations. Provides support to Europe customer service and supply chain & logistics team for seamless import order processing. Responsible for customer order chain from initial order to billing and/or collections (customer, carriers, warehouse, SAP system entry, surveyors) Works with Customs Brokers for import & export related business transactions Manage product inventory, customer deliveries working closely with logistics partners, pricing accuracy and other associated indicators of customer/supplier relationship. Ensure that customer needs are met and service levels are appropriate (timely receipt of deliveries, new product and customer set ups in SAP). Solve supply/demand issues and provide solutions to delivery issues, documentation. Communicate with customer, chemical vendor. Maintain close daily communication with logistics group, carriers and for emergency response coordination/documentation for leakages or accidents Monitor inventory levels to ensure product availability by working closely with Sales team. Works with regulatory matters and documentation requirements (certificate of analysis, labels, SDS) ensuring compliance at all times.

Qualifications

Bachelor’s degree or equivalent work experience required. 5+ years’ experience in Customer Service/Sales related function. Strong computer proficiency in SAP or related systems Experience and comfort in working with various IT-tools (Office package, MS Dynamics, MS Teams, CRM and other) Experience in plant/warehouse systems and procedures for shipping, accounting, etc. as well as Logistics/Operations and impact to fulfilling customer’s order, including domestic, export, inter-company and 3rd party orders. Clear understanding of supply chain, logistics, sourcing, and regulatory functions required Excellent communication and decision-making skills Ability to work independently under limited supervision and manage time vs high volume workload Ability to make decisions and recommend actions within authorized parameters. Decisions would include, but would not be limited to resolving customer issues, issuing credits, and negotiating required shipment dates with customers, production and shipping departments. Travel may be necessary (domestic/int’l), i.e. to visit customers, warehouses and internal meetings. Incumbent required to be on call. (some weekend/early morning work may be necessary).

Summary Compensation & Benefits

Compensation and benefits offered may vary depending on multiple individualized factors. This range represents a good faith estimate for this position. (Specific rate to be determined, but not limited to, geographic location, education, experience, knowledge, skills and abilities of applicant, internal equity, and alignment with market data). Pay Range: $62,800-$113,800 Evonik offers a comprehensive benefit package, subject to plan eligibility, terms, and guidelines.

Benefits Included

• Medical, dental, and vision benefits
• Paid time off plan
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Disability benefits
• Life Insurance
• Parental leave
• Tuition Reimbursement

Equal Employment Opportunity

The Evonik Group adopts an Equal Employment Opportunity (EEO) approach. Candidates are assessed based on their educational qualifications, experience, job competencies and potential and shall not be discriminated against on the basis of race, ethnicity, age, gender, religion, nationality, disability or sexual orientation or other classifications protected by local, state, or provincial regulations.

Company Culture

This is your opportunity to join a thriving global organization that combines cutting-edge science, technology and engineering with world-class business services to create solutions that answer real-world problems. If you join us, we’ll expect you to take ownership of your work, team up with other great minds, and add your name to creations that make a positive difference for generations. As one of the world leaders in specialty chemicals operating in more than 100 countries with over 32,000 employees, we need your diversity of thought to make us better. In return for your passion, initiative and creativity, you’ll enjoy opportunities to improve and to be respected for your contribution.