Global Operations Center Technician | Relocation to Madison

Epic; Town of Wausau (WI); On-site; USD 55,000 - 85,000; Full time

Job summary

Epic is based near Madison, Wisconsin, offering relocation assistance as you join our Operations Center Technician team. You will monitor real-time alerts, manage access and security systems, and oversee building operations from the Facilities Command Center.

You will respond to issues using video feeds and system data, coordinate with internal teams and emergency services, and help restore normal operations quickly.

Qualifications

• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• Experience or interest in security operations, emergency response, or a related high-volume field.
• Openness to 2nd and 3rd shift, as well as weekend days.
• Eligible to work in the United States without visa sponsorship.
• Relocation to the Madison, WI area (relocation assistance available).
• COVID-19 vaccination.

Responsibilities

• Monitor real-time alerts and oversee building operations from the Facilities Command Center.
• Identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions occur.
• Work with internal teams and emergency services to restore normal operations quickly and effectively.

Skills

Situational awareness

Decision making

Communication skills

Coordination

Work under pressure

US work eligibility

Shift flexibility

Job description

Epic is based near Madison, Wisconsin, offering relocation assistance as you join our Operations Center Technician team. You will monitor real-time alerts, manage access and security systems, and oversee building operations from the Facilities Command Center.

You will respond to issues using video feeds and system data, coordinate with internal teams and emergency services, and help restore normal operations quickly.