Global Onsite AI-Driven Customer Success Lead

Sytrex; San Francisco (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

Braven seeks a Customer Success Manager to own a portfolio of clients across LATAM, the US and the UK, guiding onboarding, training teams and achieving early wins. You will prototype ideas with AI tools and travel to client sites as needed to fit their realities.

You will advocate for clients, translate feedback into product insights, and drive adoption while managing many relationships and measuring success across engagements.

Qualifications

• Experience in Customer Success or onboarding at a B2B software company.
• Extreme ownership: you take problems end to end and don't wait for someone else to pick them up.
• Customer obsession: you listen first, ask good questions and truly understand how your clients work.
• Bias for action: you move fast, make decisions and adjust along the way.
• Willing to travel regularly across LATAM, the US and the UK.

Responsibilities

• Own your clients from the first meeting to renewal. If something isn't working for them, it's yours to solve.
• Lead onboarding: set up each client's account, train their team and get them to their first real win quickly.
• Spend time with your clients, on site when it matters, learn how they work day to day, and adapt Braven to their reality.
• Turn client ideas into quick prototypes using AI tools, so we can test them with the client before engineering builds them.
• Help teams through the change of working with AI: set clear expectations and build trust step by step.
• Agree on what success looks like with each client from the start, and show them the results along the way.
• Bring client feedback to our product team clearly, defend what clients need, and follow up until it's solved.
• Keep an eye on how each client is doing, and act early when something looks off.
• Run regular check-ins and business reviews, and keep the right people involved.
• Write down what you learn so the next client has an even better experience.

Skills

Customer Success

Onboarding

Account management

Bilingual English/Spanish

Data analysis

Written and verbal communication

Tools

Claude

Cursor

Lovable

Job description

Braven seeks a Customer Success Manager to own a portfolio of clients across LATAM, the US and the UK, guiding onboarding, training teams and achieving early wins. You will prototype ideas with AI tools and travel to client sites as needed to fit their realities.

You will advocate for clients, translate feedback into product insights, and drive adoption while managing many relationships and measuring success across engagements.