AI-Focused Customer Success Strategist

Bland AI; San Francisco (CA); Remote; USD 180,000 - 230,000; Full time

Benefits offered by this job

Equity

Remote-friendly

Job summary

Bland AI is seeking a Customer Success Manager to own post-sales outcomes, drive value quickly, and expand customer relationships in a fast-moving startup. You will guide deployments, collaborate with engineering, and educate customers on best practices to maximize ROI from Bland's AI phone agents.

The role emphasizes cross-functional problem solving, proactive guidance, and high-ownership in a remote-friendly San Francisco–area team aiming for measurable business impact.

Qualifications

• 7+ years in technical customer-facing roles owning post-sales success and enterprise outcomes.
• API & Integration exposure: interpreting logs, querying data with SQL, understanding production integrations.
• Escalation & incident management: resolving complex issues and guiding senior stakeholders under pressure.
• Strong communication: simplifying technical concepts for executives and deep-diving with practitioners.
• High EQ & customer advocacy: building trust, managing priorities, guiding best practices via structured touchpoints (MBR/QBR).
• Cross-functional collaboration: partnering with Sales and Engineering to drive adoption and growth.
• Thrives in fast-paced environments: high-ownership operator in rapid, high-impact cultures.

Responsibilities

• Drive Customer Outcomes: own post-sales journey end-to-end, ensure quick launches, quantifiable KPIs, and clear ROI from agents.
• Cross-Functional Problem Solving: partner with forward deployed engineers to troubleshoot issues and accelerate resolutions.
• Proactive Technical Guidance: educate customers on best practices, features, and optimization strategies.
• Customer Growth & Expansion: uncover new use cases, map expansion opportunities, translate insights into growth plans.
• Executive & Technical Communication: engage with stakeholders at all levels, simplify AI behavior into clear recommendations.
• High-Ownership, High-Velocity Mindset: operate with positivity, pace, and accountability in a fast-moving startup.
• Driver of Customer Outcomes: help customers achieve measurable business results with friendly, human‑like AI agents.

Skills

Technical CSM experience

SQL & API integration

Escalation management

Executive communication

High EQ

Cross-functional collaboration

Fast-paced environment

Tools

SQL

APIs/REST

Job description

Bland AI is seeking a Customer Success Manager to own post-sales outcomes, drive value quickly, and expand customer relationships in a fast-moving startup. You will guide deployments, collaborate with engineering, and educate customers on best practices to maximize ROI from Bland's AI phone agents.

The role emphasizes cross-functional problem solving, proactive guidance, and high-ownership in a remote-friendly San Francisco–area team aiming for measurable business impact.